Head of Customer Operations
Company Overview 🚀
Immutable is a prominent technology firm with a global presence, focusing on revolutionizing the NFT landscape on the Ethereum blockchain. Our goal is to establish the premier ecosystem for NFTs that empowers and recognizes users. Founded in 2018, Immutable has swiftly achieved unicorn status in Australia, having secured over AUD $300M in funding and attaining a valuation of AUD $3.5 billion.
The Immutable Group comprises the Immutable Platform, the preferred platform for developing and expanding web3 games on Ethereum, as well as Immutable Games, a top player in web3 game creation and publication, boasting renowned titles like Gods Unchained and Guild of Guardians.
We aim to bridge the gap between virtual and real worlds, with ambitious global expansion plans to solidify our position as the foremost NFT ecosystem.
Join us on this groundbreaking journey! 🚀
Responsibilities 🤔
The Head of Customer Operations will play a strategic role in enhancing the user experience for platform users and gamers. In this capacity, you will take charge of the entire user support process, leveraging novel solutions to resolve unprecedented challenges. Key duties involve devising strategies, implementing tools, processes, analytics, and resolution pathways.
Key to this role is fostering a seamless customer journey and aiding product, engineering, and design teams in prioritizing essential enhancements. You will play a pivotal role in advocating for the customer internally, helping enhance our product development approach to benefit partners and elevate the gaming experience for players.
As a senior leader, you will establish and evolve a highly skilled and diverse technical function, guiding your team’s growth within a rapidly expanding environment.
Your Key Responsibilities 🎮
- Develop a B2C and B2B2C customer strategy geared towards delivering premium user experiences.
- Translate your strategy into measurable targets, health metrics, and SLAs, leveraging data to drive informed actions within your team and with cross-functional partners. Continuously refine resolution processes to optimize cost and performance balance.
- Collaborate with various teams, such as Product, Engineering, and Design, to contribute insights and customer feedback for issue resolution.
- Extract significant insights from data and establish connections between PED and GTM teams, Games team, and developer relations.
- Oversee support interactions resolution through your team and operational framework, ensuring timely and effective solutions.
- Deploy and maintain support tools, emerging technologies, service providers, processes, and platforms to ensure consistent and high-quality support.
- Foster a culture of excellence, technical proficiency, customer-centricity, and innovation within the Customer Operations team.
- Implement strategies for attracting and retaining top-tier talent as organizational needs evolve.
Desired Qualifications 🤝
- Minimum of 5 years in operational roles at leading technology platforms, bonus for experience in technical products or gaming.
- Experience in building globally distributed teams.
- Excellent communication, interpersonal, and leadership skills, with a proven track record of identifying and resolving customer issues.
- At least 3 years of experience engaging with executive-level stakeholders.
- Strong problem-solving skills, with an analytical mindset and project management abilities.
- Detail-oriented individual capable of overseeing multiple tasks and projects simultaneously.
- Background in gaming or technology, particularly exposure to blockchain technology, is a significant advantage.
- Passion for gaming, preferably active participation in games during leisure time.
Benefits Snapshot 💸
We offer competitive global salaries, ESOPs, and various perks to our employees across the world. These include Medical and 401K insurance support for US employees and WFH allowance, among others.
Professional Development and Wellbeing Support 🌱
Immutable provides financial support for classes, courses, and events to promote employee growth. Additionally, free access to online courses through Udemy and health and wellbeing benefits.
Employee Wellness 💆🏽♀️
Employees receive an annual allowance for health and wellbeing plus 24/7 counseling services through our EAP Service. Additional perks include discounted rates with ClassPass and Breethe membership.
Leave & Special Programs 👨👧👦
New parents enjoy comprehensive leave options while employees benefit from additional annual leave, birthday leave, and support for IVF treatments.
Inclusivity Statement
Immutable focuses on nurturing an inclusive and diverse work environment, valuing every perspective and experience to drive our continued success. We are Circle Back Initiative Employer and aim to respond to all applicants.
Note to Recruitment Agencies
We already have this role covered internally, hence, unsolicited agency submissions are not accepted.
Join us in shaping the future of web3 gaming!
LinkedIn Remote
Business Development Remote Commission-Based Web3
Not spam.
Not cold DMs.
We build trust, real relationships, and results — and we want you in the circle.
Your Role
You’ll be responsible for bringing in warm leads and intros for:
🔗 Web3 projects launching on launchpads (PinkSale, Bscpad , Polkstarter, etc.)
📈 Token and NFT founders who need mods, shillers, raiders, or SMM
📢 Agencies, influencers & KOL managers looking for plug-and-play staffing solutions
🤝 Marketing agencies or advisors who want to refer community services
🏛️ Devs or CMOs launching soon but lacking strong community infrastructure
What We’re Looking For
You know the Web3 space: launchpads, founders, telegram groups, Twitter activityYou build and manage relationships — not just collect contact lists
You’re sharp, proactive, and speak founder-to-founder
You’re hungry to earn and treat this like business, not side work
Bonus: You already have warm relationships in DeFi, memecoins, NFTs, or launchpads
How It WorksCommission-based:
You earn 20% on every client you close
Our average deal is $300–$1,000/week per client
You get full sales support, pitch materials, onboarding guides & proven funnels
You bring the energy + relationships. We handle delivery & retention.
Top BD partners are earning $2,000–$5,000+/month
Bonus Perks Get $250 bonus on every $5000 deals closed and that’s different from commissions
About Legendary Managements
We’re Web3’s #1 HR & Community Management Agency, trusted by 360+ projects and an official PinkSale Partner.
We provide:
✅ 24/7 Human Mods
✅ Shillers, Chatters & Raiders
✅ Ambassadors, Content & Copywriters
✅ SMMs, KOL Outreach & Campaign Execution
✅ Real HR Advisory & Launch Strategy
If your connections need real help scaling — we’re the team to call.
Operation Manager (Crypto)
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
Member Service Representative
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Full-time Hackintosh iOS development
Responsibilities:
- Designing, developing, and implementing iOS applications for our Hackintosh platform
- Collaborating with cross-functional teams to define, design, and ship new features
- Troubleshooting application bugs and implementing solutions
- Ensuring the performance, quality, and responsiveness of applications
- Staying up-to-date with the latest industry trends and technologies
- Providing technical support and guidance to users as needed
Requirements:
- Proven work experience as an iOS Developer or similar role
- Proficient in Objective-C, Swift, and Xcode
- Strong understanding of iOS development best practices
- Excellent problem-solving skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Knowledge in web, mobile, and software development, engineering & architecture, customer service, and accounting and consulting specialist
If you are passionate about iOS development and eager to work on innovative projects in the Hackintosh space, we'd love to hear from you. Please apply with your resume and portfolio to be considered for this exciting opportunity.
Appointment Setter
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.