Head of Customer Operations
Company Overview š
Immutable is a prominent technology firm with a global presence, focusing on revolutionizing the NFT landscape on the Ethereum blockchain. Our goal is to establish the premier ecosystem for NFTs that empowers and recognizes users. Founded in 2018, Immutable has swiftly achieved unicorn status in Australia, having secured over AUD $300M in funding and attaining a valuation of AUD $3.5 billion.
The Immutable Group comprises the Immutable Platform, the preferred platform for developing and expanding web3 games on Ethereum, as well as Immutable Games, a top player in web3 game creation and publication, boasting renowned titles like Gods Unchained and Guild of Guardians.
We aim to bridge the gap between virtual and real worlds, with ambitious global expansion plans to solidify our position as the foremost NFT ecosystem.
Join us on this groundbreaking journey! š
Responsibilities š¤
The Head of Customer Operations will play a strategic role in enhancing the user experience for platform users and gamers. In this capacity, you will take charge of the entire user support process, leveraging novel solutions to resolve unprecedented challenges. Key duties involve devising strategies, implementing tools, processes, analytics, and resolution pathways.
Key to this role is fostering a seamless customer journey and aiding product, engineering, and design teams in prioritizing essential enhancements. You will play a pivotal role in advocating for the customer internally, helping enhance our product development approach to benefit partners and elevate the gaming experience for players.
As a senior leader, you will establish and evolve a highly skilled and diverse technical function, guiding your teamās growth within a rapidly expanding environment.
Your Key Responsibilities š®
- Develop a B2C and B2B2C customer strategy geared towards delivering premium user experiences.
- Translate your strategy into measurable targets, health metrics, and SLAs, leveraging data to drive informed actions within your team and with cross-functional partners. Continuously refine resolution processes to optimize cost and performance balance.
- Collaborate with various teams, such as Product, Engineering, and Design, to contribute insights and customer feedback for issue resolution.
- Extract significant insights from data and establish connections between PED and GTM teams, Games team, and developer relations.
- Oversee support interactions resolution through your team and operational framework, ensuring timely and effective solutions.
- Deploy and maintain support tools, emerging technologies, service providers, processes, and platforms to ensure consistent and high-quality support.
- Foster a culture of excellence, technical proficiency, customer-centricity, and innovation within the Customer Operations team.
- Implement strategies for attracting and retaining top-tier talent as organizational needs evolve.
Desired Qualifications š¤
- Minimum of 5 years in operational roles at leading technology platforms, bonus for experience in technical products or gaming.
- Experience in building globally distributed teams.
- Excellent communication, interpersonal, and leadership skills, with a proven track record of identifying and resolving customer issues.
- At least 3 years of experience engaging with executive-level stakeholders.
- Strong problem-solving skills, with an analytical mindset and project management abilities.
- Detail-oriented individual capable of overseeing multiple tasks and projects simultaneously.
- Background in gaming or technology, particularly exposure to blockchain technology, is a significant advantage.
- Passion for gaming, preferably active participation in games during leisure time.
Benefits Snapshot šø
We offer competitive global salaries, ESOPs, and various perks to our employees across the world. These include Medical and 401K insurance support for US employees and WFH allowance, among others.
Professional Development and Wellbeing Support š±
Immutable provides financial support for classes, courses, and events to promote employee growth. Additionally, free access to online courses through Udemy and health and wellbeing benefits.
Employee Wellness šš½āāļø
Employees receive an annual allowance for health and wellbeing plus 24/7 counseling services through our EAP Service. Additional perks include discounted rates with ClassPass and Breethe membership.
Leave & Special Programs šØāš§āš¦
New parents enjoy comprehensive leave options while employees benefit from additional annual leave, birthday leave, and support for IVF treatments.
Inclusivity Statement
Immutable focuses on nurturing an inclusive and diverse work environment, valuing every perspective and experience to drive our continued success. We are Circle Back Initiative Employer and aim to respond to all applicants.
Note to Recruitment Agencies
We already have this role covered internally, hence, unsolicited agency submissions are not accepted.
Join us in shaping the future of web3 gaming!
LinkedIn Remote
Data Entry Clerk
Precisely and efficiently inputting data into computer systems.
Thoroughly validating data for accuracy and completeness.
Ensuring the ongoing maintenance and updates of database information.
Updating and maintaining database information
Communicating with other departments to gather information
Keeping sensitive information confidential
Adhering to data privacy and security protocols
Supporting other administrative tasks as needed.
Requirements
Proven experience as a data entry clerk or similar role.
Excellent typing skills and proficiency in data entry software and tools.
Strong attention to detail and accuracy.
Ability to work independently and meet deadlines.
Good communication skills, both written and verbal.
High school diploma or equivalent; additional certifications in data entry or related fields are a plus.
Comfortable working remotely with reliable internet access and a quiet workspace.
An exceptional level of attention to detail and accuracy.
Ability to work effectively both independently and as part of a team.
Excellent organisational and time management capabilities.
Dedication to maintaining the highest standards of confidentiality.
Strong verbal and written communication skills.
Capacity to perform effectively under pressure and meet established deadlines
Benefits
Flexible remote work schedule.
Competitive compensation package.
Opportunities for career growth and advancement.
Supportive and collaborative work environment.
Please send an email to : hrteam@jobsolutionsai.online
with the subject "Candidate" and your resume in order to receive the steps to continue the process. Thank you.
Human Resurce Representative
Office Administrator
TheĀ tasks of the office administratorĀ willĀ includeĀ bookkeeping and mentoring office assistants. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy.
The office administrator ensures smooth running of our companyās offices and contributes in driving sustainable growth.
Responsibilities
CoordinateĀ office activities and operations to secure efficiency and compliance to company policies
Supervise administrative staff and divide responsibilities to ensure performance
Manage agendas/travel arrangements/appointments etc. for the upper management
Manage phone calls and correspondence (e-mail, letters, packages etc.)
Support budgeting and bookkeeping procedures
Create and update records and databases with personnel, financial and other data
TrackĀ stocks of office supplies and place orders when necessary
Submit timely reports and prepare presentations/proposals as assigned
Assist colleagues whenever necessary
Requirements and skills
Proven experience as anĀ office administrator, office assistantĀ or relevant role
Outstanding communication and interpersonal abilities
Excellent organizational and leadership skills
Familiarity with office management procedures and basic accounting principles
Excellent knowledge of MS Office and office management software (ERP etc.)
Qualifications in secretarial studies will be an advantage
Full-time Hackintosh iOS development
Responsibilities:
- Designing, developing, and implementing iOS applications for our Hackintosh platform
- Collaborating with cross-functional teams to define, design, and ship new features
- Troubleshooting application bugs and implementing solutions
- Ensuring the performance, quality, and responsiveness of applications
- Staying up-to-date with the latest industry trends and technologies
- Providing technical support and guidance to users as needed
Requirements:
- Proven work experience as an iOS Developer or similar role
- Proficient in Objective-C, Swift, and Xcode
- Strong understanding of iOS development best practices
- Excellent problem-solving skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Knowledge in web, mobile, and software development, engineering & architecture, customer service, and accounting and consulting specialist
If you are passionate about iOS development and eager to work on innovative projects in the Hackintosh space, we'd love to hear from you. Please apply with your resume and portfolio to be considered for this exciting opportunity.
Customer Service Representativeļ¼Philippinesļ¼
As one of the worldās top 10 (and risingš) digital asset exchanges, we provide a best- in-class experience in trading, security, and blockchain product innovation.Ā
We aim to democratize access to the markets for all, making it possible for the most recent and promising cryptocurrency projects to be listed and traded safely and securely. Are you excited to join a decentralizing force in the world?
What you will be doing
Provide online instant text consultation and answering for platform users to solve user operation problems.
Provide professional product consulting services for platform users.
Deal with customer complaints, provide consultation and appropriate services, appease customers, and improve quality and customer satisfaction.
Record the content of customer consultation, and reflect customer needs to relevant departments to achieve product change requirements.
Provide customers with system and product updates to ensure they are kept abreast of all significant changes.
Other matters assigned by the supervisor.
What we are looking for
A bachelor's degree in social media management, marketing, customer service, or a related field.
At least 2 years of relevant experience in financial services, technology, and/or customer support.
Have experience in customer-oriented support and service, and have experience in serving VIP customers.
Have a positive working attitude, good communication and expression ability, and work under high pressure.
English is fluent and can be used as a working language.
Highly enthusiastic about the blockchain industry or cryptocurrency industry knowledge.
We areĀ
A values-based culture that trusts your knowledge, vision, and autonomy, we focus on taking the best products and campaigns to wow our customers and bring the freedom of decentralization to every part of the world.Ā
Integrity, insight, innovation, purpose and cooperation are inscribed within our culture. At Gate, we are committed to GateStyles and we are looking for candidates who also exhibit the same values.Ā
Gate.io, founded in 2013, is one of the pioneering cryptocurrency exchanges and offers services worldwide related to the trading of multiple leading digital assets. With millions of registered users, it is considered one of the safest and most reliable global cryptocurrency platforms, consistently ranked among the top 10 cryptocurrency exchanges based on liquidity and trading volume (CoinGecko). Additionally,Ā Gate.ioĀ has been verified by Blockchain Transparency.Ā