Manager, Customer Support Operations
Status
United Kingdom
Full time
Remote
Compensation is not specified
Role
Operations Manager
Description
About Keyfactor
Our goal is to create a connected society built on trust, with a focus on security for both machines and humans. Keyfactor specializes in helping organizations establish and maintain digital trust at scale. With a wealth of experience in cybersecurity, we have built trust with over 1,500 companies worldwide. We are dedicated to fostering a great workplace environment and are consistently recognized as a Best Place to Work.
Location: The position can be performed remotely in the United States or the United Kingdom.
Experience Level: M2
Job Function: Support
Employment Type: Full-Time
Industry: Computer & Network Security
Job Summary
As the Manager of Customer Support Operations, you will play a crucial leadership role within the Support Team. Your responsibilities will include overseeing technical training, enablement, and process operations to ensure the efficiency and effectiveness of the Support Team's functions. You will drive strategic initiatives aimed at improving performance and enhancing customer satisfaction.
Responsibilities
- Collaborate with various teams such as Sales, Product Development, and Customer Success to align processes and initiatives.
- Analyze key performance indicators to evaluate the effectiveness of training programs and operational processes, providing data-driven recommendations for enhancement.
- Manage project plans for internal initiatives, track progress, and coordinate team efforts.
- Conduct in-depth root cause analyses for support escalations, identify trends, and implement measures to prevent recurrence.
- Develop and implement comprehensive technical and non-technical training programs for the Support Team in alignment with organizational goals and customer needs.
- Lead training sessions, workshops, and knowledge-sharing activities to enhance the skills of Support Team members.
- Create and maintain documentation, training materials, and best practices guides for ongoing learning and development within the team.
- Define standardized processes and procedures for incident resolution, escalation management, and customer interactions within the Support Team.
- Drive continuous improvement efforts across the team to streamline workflows, optimize resource allocation, and improve customer satisfaction.
- Act as the main point of contact for strategic initiatives within the Support Team, providing leadership to ensure successful outcomes.
- Take ownership of optimizing support software and tools, particularly the ticketing system.
Minimum Qualifications, Education and Skills
- Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent experience.
- Extensive experience in customer support operations, leading cross-functional optimization and enablement initiatives.
- Preferably, familiarity with Cryptography and PKI solutions.
- Demonstrated project management skills, including managing complex projects and multiple priorities.
- Strong leadership experience leading cross-functional teams and driving successful strategic initiatives.
- Proficiency in data analysis with a strong analytical mindset.
- Familiarity with Support and CRM tools such as ticketing systems and workforce management.
- Deep knowledge of IT service management principles, ITIL, and NIST frameworks.
- Professional or Technical certification in support frameworks, such as ITIL foundation and Zendesk Support Administrator Expert.
- Effective communication, negotiation skills, and the ability to collaborate in cross-functional teams.
Compensation
Salary will be based on experience levels.
Culture, Career Opportunities and Benefits
We foster an environment where each team member is encouraged to constantly improve. You will face challenges daily, with opportunities for personal and professional growth. We provide a balance of autonomy and structure to inspire creativity and innovative ideas.
Here are some key aspects of our culture:
- Second Fridays off every month for the entire company.
- Comprehensive benefits coverage provided for you and your dependents in the US.
- Generous paid parental leave in the US.
- Employee-focused ambassadors through Key Contributors & Culture Committees.
- Commitment to diversity and inclusivity.
- Wellness resources, wellness allowance, and wellness programs.
- Global Volunteer Day, company non-profit matching, and volunteer time off.
- Unlimited time off in the US and competitive time off globally.
- Regular talent development and cross-functional meetings for professional growth.
- Regular All Hands meetings followed by team gatherings.
Our Core Values
At Keyfactor, our core values drive how we operate, and we seek team members who align with these values:
- Trust: Delivering security solutions based on trust and openness.
- Customers: Putting customers at the forefront in all our endeavors.
- Innovation: Commitment to staying ahead of the curve through innovation.
- Agility: Thriving in dynamic environments and adjusting to meet strategic goals.
- Respect: Promoting diversity, inclusivity, equity, empathy, and openness.
- Teamwork: Achieving goals through teamwork and collaboration.
Keyfactor is an equal opportunity employer, and accommodations are available for applicants with disabilities upon request.
Skills Required
Keyfactor
Website
www.keyfactor.comCompany size
Not specified
Location
United States
Description
Not specified
Status
TAQuant
Business Development Associates/Managers
Full time
Remote
About the Role
We're opening five BD Associate positions to expand our outreach capacity and grow the pipeline that powers TA Quant's partnerships and client base. As a BD Associate, you'll be the first point of contact between TA Quant and the projects, exchanges, and counterparties we want to work with. That means running targeted outreach campaigns, opening conversations, qualifying opportunities, and passing warm leads up to BD Managers for progression. This is a high-volume, high-communication role. You'll be managing a lot of simultaneous conversations across Telegram, Discord, X, and email, staying organized and professional throughout while moving quickly. If you're someone who is plugged into the crypto space, knows how to start and sustain a conversation without sounding like a template, and wants to grow in a BD career inside a real trading firm, this is a great place to build that foundation.
Responsibilities
Conduct targeted outreach to projects, exchanges, protocols, and potential partners across relevant channels
Serve as the primary point of contact for initial conversations and early relationship building with prospects
Qualify leads and opportunities and facilitate warm handoffs to BD Managers
Maintain accurate CRM records and keep outreach activity well-documented and up to date
Coordinate meetings, introductions, and follow-ups to keep deals moving through the pipeline
Stay current on crypto market developments, new project launches, and ecosystem trends to identify outreach opportunities
Requirements
1+ years of experience in a BD, sales, or client-facing role
Strong written and verbal communication skills with the ability to manage a high volume of ongoing conversations simultaneously
Organized and detail-oriented, comfortable working in a fast-paced, async-first remote environment
Genuine interest in crypto, Web3, and digital asset markets
Nice to Have
Crypto-native background with existing familiarity of the ecosystem, projects, and key players
Experience using CRM tools and structured outreach workflows
Prior exposure to market making, liquidity services, or trading infrastructure
Active presence in crypto communities on X, Telegram, or Discord
We're opening five BD Associate positions to expand our outreach capacity and grow the pipeline that powers TA Quant's partnerships and client base. As a BD Associate, you'll be the first point of contact between TA Quant and the projects, exchanges, and counterparties we want to work with. That means running targeted outreach campaigns, opening conversations, qualifying opportunities, and passing warm leads up to BD Managers for progression. This is a high-volume, high-communication role. You'll be managing a lot of simultaneous conversations across Telegram, Discord, X, and email, staying organized and professional throughout while moving quickly. If you're someone who is plugged into the crypto space, knows how to start and sustain a conversation without sounding like a template, and wants to grow in a BD career inside a real trading firm, this is a great place to build that foundation.
Responsibilities
Conduct targeted outreach to projects, exchanges, protocols, and potential partners across relevant channels
Serve as the primary point of contact for initial conversations and early relationship building with prospects
Qualify leads and opportunities and facilitate warm handoffs to BD Managers
Maintain accurate CRM records and keep outreach activity well-documented and up to date
Coordinate meetings, introductions, and follow-ups to keep deals moving through the pipeline
Stay current on crypto market developments, new project launches, and ecosystem trends to identify outreach opportunities
Requirements
1+ years of experience in a BD, sales, or client-facing role
Strong written and verbal communication skills with the ability to manage a high volume of ongoing conversations simultaneously
Organized and detail-oriented, comfortable working in a fast-paced, async-first remote environment
Genuine interest in crypto, Web3, and digital asset markets
Nice to Have
Crypto-native background with existing familiarity of the ecosystem, projects, and key players
Experience using CRM tools and structured outreach workflows
Prior exposure to market making, liquidity services, or trading infrastructure
Active presence in crypto communities on X, Telegram, or Discord
Payment in Crypto
E Moderators
Travaillez à domicile en tant que opérateur de chat
Part time
Remote
Vous cherchez un emploi offrant une flexibilité totale en termes d'horaires et le confort du travail à domicile ?
Avec une rémunération compétitive et garantie, cette opportunité pourrait être parfaite pour vous.
Rejoignez E-Moderators en tant que Modérateur/Modératrice de Chat et profitez du travail à distance selon vos propres conditions.
Votre rôle :
• Surveiller les conversations dans des salons de discussion en ligne afin de garantir un environnement respectueux et accueillant.
• Identifier, gérer et signaler les messages hors sujet ou inappropriés.
Ce que nous offrons :
• Horaires flexibles avec des options à temps partiel et à temps plein.
• Formation gratuite et un soutien continu pour vous aider à réussir.
• Rémunération hebdomadaire compétitive et garantie.
Exigences :
• Maîtrise du français de niveau natif et solide connaissance culturelle de la France, du Canada, et de la Belgique.
• Être en âge légal de travailler.
• Un ordinateur fiable et une connexion Internet stable.
• De solides compétences en communication et un haut niveau d'empathie.
Vous souhaitez rejoindre notre équipe ?
Klein Labs
Director of BD & Strategic Partnerships
Singapore +2
Singapore +2
Full time
Hybrid
We are looking for a commercially driven and strategically minded leader to take ownership of Klein Labs’ global business growth and external partnerships. This role will cover several core business lines, including market-making services, OTC, treasury solutions, ventures, and fundraising coordination.
You will work closely with the founding team to develop and execute global BD and fundraising strategies, expand and maintain relationships with projects, exchanges, funds, family offices, high-net-worth individuals, and other key ecosystem participants, and continuously drive business partnerships, capital introduction, and long-term strategic value creation. This role is ideal for someone with strong execution, mature business judgment, and a solid understanding of capital markets, who can thrive in a fast-paced, high-autonomy, crypto-native environment.
Responsibilities
Develop and execute business development, strategic partnership, and fundraising plans across Klein Labs’ business lines, driving revenue growth, partnership conversion, and capital introduction.
Build and maintain long-term relationships with exchanges, projects, DAOs, market makers, funds, family offices, HNWIs, and other key ecosystem participants.
Design and implement partnership models across market-making, OTC, treasury, ventures, and fund-related business lines to improve conversion efficiency and long-term value creation.
Support institutional fundraising and LP relationship management, including investor outreach, investor communication, due diligence coordination, subscription processes, and capital onboarding.
Clearly communicate Klein Labs’ business model, fund strategy, return profile, risk framework, and differentiated strengths to external partners and investors, building trust and improving conversion.
Manage and continuously optimize external materials, including company introductions, business decks, fundraising decks, one-pagers, FAQs, DDQs, and investor update materials, ensuring professionalism and consistency in external messaging.
Represent Klein Labs in key business negotiations, industry events, important external meetings, and strategic partnership discussions.
Work cross-functionally with management, research, trading, legal, and operations teams to drive partnership execution, fundraising progress, and long-term relationship management.
Support the expansion and management of the global BD team as the business grows, including KPI setting and performance culture development.
Requirements
3+ years of experience in business development, strategic partnerships, institutional fundraising, investor relations, sales, or related functions, with prior crypto industry experience preferred.
A clear and verifiable track record in driving business growth, partnership conversion, or fundraising outcomes, with the ability to independently move initiatives forward.
Strong understanding of the Web3 ecosystem, crypto market structure, token economics, and strategic partnership dynamics.
Familiarity with how to engage and build trust with projects, exchanges, funds, family offices, HNWIs, institutional investors, and crypto-native LPs.
Strong communication, relationship-building, material preparation, and process management skills, with the ability to coordinate across multiple stakeholders in complex situations.
Highly execution-oriented, results-driven, and capable of building systems and processes in a fast-paced, high-ownership environment.
Professional working proficiency in English.
Candidates based in Singapore or Dubai are strongly preferred.
Existing relationships with institutions, family offices, HNWIs, crypto-native LPs, exchanges, or project teams are a strong plus. Experience in liquidity management, trading services, funds, asset management, primary markets, or related market structure is also preferred.
What We Offer
A key role with direct exposure to Klein Labs’ core business growth, strategic partnerships, and capital network development.
Close collaboration with the founding team and senior leadership, with direct involvement in shaping business direction, fundraising strategy, and external positioning.
Competitive compensation, performance-based incentives, and long-term upside.
Direct access to high-quality deal flow, institutional relationships, and primary market opportunities.
Deep involvement across CEX, DEX, and both on-chain and off-chain collaboration ecosystems.
A highly flexible, low-hierarchy, and deeply crypto-native working environment.
You will work closely with the founding team to develop and execute global BD and fundraising strategies, expand and maintain relationships with projects, exchanges, funds, family offices, high-net-worth individuals, and other key ecosystem participants, and continuously drive business partnerships, capital introduction, and long-term strategic value creation. This role is ideal for someone with strong execution, mature business judgment, and a solid understanding of capital markets, who can thrive in a fast-paced, high-autonomy, crypto-native environment.
Responsibilities
Develop and execute business development, strategic partnership, and fundraising plans across Klein Labs’ business lines, driving revenue growth, partnership conversion, and capital introduction.
Build and maintain long-term relationships with exchanges, projects, DAOs, market makers, funds, family offices, HNWIs, and other key ecosystem participants.
Design and implement partnership models across market-making, OTC, treasury, ventures, and fund-related business lines to improve conversion efficiency and long-term value creation.
Support institutional fundraising and LP relationship management, including investor outreach, investor communication, due diligence coordination, subscription processes, and capital onboarding.
Clearly communicate Klein Labs’ business model, fund strategy, return profile, risk framework, and differentiated strengths to external partners and investors, building trust and improving conversion.
Manage and continuously optimize external materials, including company introductions, business decks, fundraising decks, one-pagers, FAQs, DDQs, and investor update materials, ensuring professionalism and consistency in external messaging.
Represent Klein Labs in key business negotiations, industry events, important external meetings, and strategic partnership discussions.
Work cross-functionally with management, research, trading, legal, and operations teams to drive partnership execution, fundraising progress, and long-term relationship management.
Support the expansion and management of the global BD team as the business grows, including KPI setting and performance culture development.
Requirements
3+ years of experience in business development, strategic partnerships, institutional fundraising, investor relations, sales, or related functions, with prior crypto industry experience preferred.
A clear and verifiable track record in driving business growth, partnership conversion, or fundraising outcomes, with the ability to independently move initiatives forward.
Strong understanding of the Web3 ecosystem, crypto market structure, token economics, and strategic partnership dynamics.
Familiarity with how to engage and build trust with projects, exchanges, funds, family offices, HNWIs, institutional investors, and crypto-native LPs.
Strong communication, relationship-building, material preparation, and process management skills, with the ability to coordinate across multiple stakeholders in complex situations.
Highly execution-oriented, results-driven, and capable of building systems and processes in a fast-paced, high-ownership environment.
Professional working proficiency in English.
Candidates based in Singapore or Dubai are strongly preferred.
Existing relationships with institutions, family offices, HNWIs, crypto-native LPs, exchanges, or project teams are a strong plus. Experience in liquidity management, trading services, funds, asset management, primary markets, or related market structure is also preferred.
What We Offer
A key role with direct exposure to Klein Labs’ core business growth, strategic partnerships, and capital network development.
Close collaboration with the founding team and senior leadership, with direct involvement in shaping business direction, fundraising strategy, and external positioning.
Competitive compensation, performance-based incentives, and long-term upside.
Direct access to high-quality deal flow, institutional relationships, and primary market opportunities.
Deep involvement across CEX, DEX, and both on-chain and off-chain collaboration ecosystems.
A highly flexible, low-hierarchy, and deeply crypto-native working environment.
Payment in Crypto
NextBit Marketing LLC
Business development Manager
Full time
Remote
Hey everyone,
I’m looking for recommendations or to connect directly with a marketing team / agency that genuinely understands the Forex trading space — especially community-led growth.
I run many public XAUUSD signals Telegram channel that has grown organically to 12,000+ members over the years (since 2020). No ads, no clickbait, no fake screenshots. The channel is completely free and will stay that way because the core idea has always been transparency and live testing rather than selling promises.
A few things about the community:
• Signals focused only on FX & XAUUSD
• Consistent average accuracy around ~78%
• Clear risk management & lot sizing shared with every setup
• Priority is always capital protection, not overtrading
• Everything is public so anyone can track performance in real time for as long as they want
The growth so far has been word-of-mouth and organic, but now I want to scale this community responsibly and reach 100,000+ free members this year without turning it into a hype machine.
I’m not looking for generic social media marketers. I’m specifically interested in people/agencies who:
• Understand traders, not just traffic
• Can grow communities ethically and sustainably
• Know how to position transparency as a strength (not fake luxury marketing)
• Have experience with Telegram / Instagram / Reddit / Trading communities
If you’re a marketer in this niche, or you’ve worked with someone solid before, I’d really appreciate guidance, referrals, or a conversation.
Thanks in advance 🙏
Happy to share more details in DMs.
I’m looking for recommendations or to connect directly with a marketing team / agency that genuinely understands the Forex trading space — especially community-led growth.
I run many public XAUUSD signals Telegram channel that has grown organically to 12,000+ members over the years (since 2020). No ads, no clickbait, no fake screenshots. The channel is completely free and will stay that way because the core idea has always been transparency and live testing rather than selling promises.
A few things about the community:
• Signals focused only on FX & XAUUSD
• Consistent average accuracy around ~78%
• Clear risk management & lot sizing shared with every setup
• Priority is always capital protection, not overtrading
• Everything is public so anyone can track performance in real time for as long as they want
The growth so far has been word-of-mouth and organic, but now I want to scale this community responsibly and reach 100,000+ free members this year without turning it into a hype machine.
I’m not looking for generic social media marketers. I’m specifically interested in people/agencies who:
• Understand traders, not just traffic
• Can grow communities ethically and sustainably
• Know how to position transparency as a strength (not fake luxury marketing)
• Have experience with Telegram / Instagram / Reddit / Trading communities
If you’re a marketer in this niche, or you’ve worked with someone solid before, I’d really appreciate guidance, referrals, or a conversation.
Thanks in advance 🙏
Happy to share more details in DMs.
Payment in Crypto
EasyBit
Support Agent
Part time
Remote
We are looking for a Support Agent to join our team at EasyBit. The ideal candidate should have a strong understanding of cryptocurrency and blockchain fundamentals, along with excellent communication skills in both English and Russian. In this role, you will be responsible for monitoring support systems, responding to client inquiries, resolving issues related to orders via our internal dashboard, and escalating complex cases to the appropriate team when necessary.
We are particularly interested in candidates with prior experience in customer support or the crypto industry, as this will be considered a strong advantage, proficiency in additional languages (such as Russian) will also be considered an advantage.. If you are proactive, detail-oriented, and comfortable working in a fast-paced environment, we would love to hear from you.
We are particularly interested in candidates with prior experience in customer support or the crypto industry, as this will be considered a strong advantage, proficiency in additional languages (such as Russian) will also be considered an advantage.. If you are proactive, detail-oriented, and comfortable working in a fast-paced environment, we would love to hear from you.