Part-time Bilingual Customer Support Representative
Canada
Full time
Office
Compensation is not specified
Role
Customer service
Description
ABOUT US
Localcoin is a company that was established in 2017 and is headquartered in Toronto. We are dedicated to simplifying the process of buying and selling digital currencies worldwide. Our goal is to make digital currency more accessible to the mainstream financial market through collaborations with top corporate and franchised retail partners. Localcoin is now the largest Bitcoin ATM provider in Canada with terminals also located in Australia, New Zealand, and Hong Kong.
We believe that everyone should have the opportunity to own cryptocurrency and understand blockchain technology. Joining our growing team means you will be part of a talented and dynamic group that will support your career advancement.
THE ROLE
Localcoin is focused on leading the future of digital currency globally as the largest cryptocurrency kiosk network in Canada. We emphasize providing top-notch customer support and are dedicated to becoming a customer-centric organization. We are looking for individuals with an entrepreneurial mindset, who are proactive and share our vision.
As a Part-time Bilingual Customer Support Representative, your responsibilities will involve handling inbound calls, online chat sessions, and emails from new and existing customers. You will play a key role in delivering exceptional customer service in both English and French, in line with the Localcoin commitment.
Working under the guidance of our Customer Support Manager, you will collaborate with various departments such as marketing, sales, operations, and product teams to ensure that the voice of the Localcoin customer is heard.
WHAT YOU’LL BE DOING
- Providing high-quality customer support following company protocols
- Responding to customer inquiries promptly
- Interacting with customers via phone, email, and online chat
- Serving as the primary contact for standard and escalated French-speaking customer queries
- Offering detailed information about Localcoin products
- Collaborating with internal departments to address customer needs
- Resolving issues efficiently and accurately
- Assisting in onboarding new customers and explaining Localcoin products/services
- Contributing to process enhancements with a focus on improving the customer experience
- Participating in creating and updating internal and customer-facing help guides and support articles
WHAT WE’RE LOOKING FOR
- Strong commitment to providing exceptional customer service
- Proficiency in both English and French (written and verbal)
- 2-4 years of relevant experience in customer service, sales support, tech product support, or a similar field
- Excellent written and verbal communication skills
- Experience handling escalated customer service inquiries
- Detail-oriented, organized, efficient, and able to multitask
- Familiarity with CRM systems like Zendesk or Freshdesk, and live chat bots is beneficial
- Passion for Cryptocurrency and Blockchain
WHAT WE OFFER
- Competitive Salary
- Health & Wellness Benefits
- Hybrid & Flexible Office Environment
- Professional Development Opportunities
- Regular Standups, Demos, and Monthly Social Events
- And more!
Localcoin is committed to fostering a diverse and inclusive team representing various backgrounds, perspectives, and skill sets. We believe that a more inclusive workplace leads to better outcomes. We encourage individuals who are dedicated and skilled to apply. If accommodations are needed during the recruitment process, please inform the talent team or email us.
Skills Required
Localcoin
Website
localcoin.isCompany size
Not specified
Location
United States
Description
LocalCoin is THE true democracy decentralized ecosystem where everyone is free to do what they want and say what they want. LocalCoin is not a company or a person, it is a community of people who shares the same libertarian values and freedoms.
Maiden Mendoza
Snr Customer Success Analyst (with DeFi/Crypto)
Argentina
Argentina
Full time
Remote
What is Decentralized Masters?Decentralized Masters is an educational platform that teaches retail customers how to leverage the new world of Decentralized Finance to preserve and grow their capital. We give people the weapons to take back control over their financial future. By leveraging DeFi, we allow them to multiply their capital before it's eaten by inflation and thrive in these uncertain times. We train customers with no prior crypto experience to become DeFi Masters with our custom made videos, live sessions, 1on1s with mentors, proprietary tools, research reports from our analysts and more. We want to create the biggest DeFi ecosystem that exists. The first step is to invade the market by creating the go-to DeFi educational platform.Decentralized Masters has now grown to 80+ full-time employees in early 2024 and will end the year at 120+ full-time employees. Its record-breaking growth is being noticed across continents, with a potential unicorn status in the next couple of years. It is a bootstrapped & profitable company targeting $50m in revenue in 2024. Check us out here:https://www.decen-masters.com/https://www.trustpilot.com/review/decentralizedmasters.comhttps://www.entrepreneur.com/en-au/news-and-trends/meet-the-masterminds-how-a-cfa-level-iii-and-mathematical/466816 What will you be doing?Members SuccessTake responsibility for the success of 200 students per month through cohort teaching models on the following KPIs:Methodically educate customers on our platform by answering questions via email, text or in Q&A sections in Circle and explaining complex crypto concepts in a simplistic mannerMake sure your assigned customers have been communicated with no longer than 14 daysConduct Weekly Analysis of SMS and Email Response RatesContinuously follow up with customers to ensure success, keeping the end goal in mindHelp customers setup LedgersCo-lead Q&A Live Sessions for Accelerator customersActively promote the company culture and customer obsession by answering questions, commenting on posts, helping with requests while maintaining a friendly and professional demeanor Mentoring and EducationBecome a rockstar in the DeFi Accelerator communityMonitor Community chat of DeFi Accelerator communityManage Accelerator community, curate the circle channels, the support emailAttend the Accelerator Q&A and Live Step Sessions for potential backups when neededTake 1on1 calls with customers to help them learn and succeed in DeFi ResearchUse various tools to track, communicate and gain valuable statistics for department needsShare your knowledge of DeFi, DeFi products, crypto communities, and knowledge of decentralized finance productsConduct research for various crypto trends and projects and present it in easy to read, ELI5 way Other KeysEnsure support for each members needs (requests, answer questions, take action)Improve the customer journey and delivery (tweak the process)Actively participate and add value in team and company meetingsBuild tech tools that improve our product value, and help customers in attaining their goalsFlesh out the workflow process, adding improvements within each step of the way
Payment in Crypto
Young Moghul
US Based Customer Support Associate
Florida, USA
Florida, USA
Full time
Hybrid
We are currently seeking a US Based Customer Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients based in the United States.
Key Responsibilities:
- Assist customers with inquiries, troubleshoot issues, and provide timely and accurate information
- Handle incoming customer calls, emails, and messages in a professional and courteous manner
- Keep detailed records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
- Provide administrative support as needed
Required Skills:
- Proven experience in customer service roles
- Strong communication and interpersonal skills
- Ability to write and communicate effectively
- Proficiency in administrative tasks
- Ability to work independently and in a team environment
This is a great opportunity for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment. If you meet the requirements and are looking for a rewarding career in customer support, we would love to hear from you. Apply now!
Key Responsibilities:
- Assist customers with inquiries, troubleshoot issues, and provide timely and accurate information
- Handle incoming customer calls, emails, and messages in a professional and courteous manner
- Keep detailed records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
- Provide administrative support as needed
Required Skills:
- Proven experience in customer service roles
- Strong communication and interpersonal skills
- Ability to write and communicate effectively
- Proficiency in administrative tasks
- Ability to work independently and in a team environment
This is a great opportunity for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment. If you meet the requirements and are looking for a rewarding career in customer support, we would love to hear from you. Apply now!
Karen Tan
Member Relations Executive
Singapore
Singapore
Full time
Office
Job Description:
Greet and welcome guests to club
Perform check in and check out of incoming guests
Issue locker keys and gym cards access
Attend to phone calls
Maintain towel records of guests and ensure hotel towels are returned
Handle guests' enquiries and requests as needed
Email clients on events
Perform receptionist duties
Perform any other ad-hoc duties as assigned
Job Requirements:
Customer service oriented
Able to work on noon shift on weekends and/or public holidays
Enjoy interaction with guests
Pleasant disposition
Problem solving skills
Team player who takes initiative in accomplishing all assigned tasks
Willing to go the extra mile for guests
Please email your latest cv to enquiry@1stchoicerecruit.com to apply. We regret that only shortlisted candidates will be contacted. Thank you.
Greet and welcome guests to club
Perform check in and check out of incoming guests
Issue locker keys and gym cards access
Attend to phone calls
Maintain towel records of guests and ensure hotel towels are returned
Handle guests' enquiries and requests as needed
Email clients on events
Perform receptionist duties
Perform any other ad-hoc duties as assigned
Job Requirements:
Customer service oriented
Able to work on noon shift on weekends and/or public holidays
Enjoy interaction with guests
Pleasant disposition
Problem solving skills
Team player who takes initiative in accomplishing all assigned tasks
Willing to go the extra mile for guests
Please email your latest cv to enquiry@1stchoicerecruit.com to apply. We regret that only shortlisted candidates will be contacted. Thank you.
Tevaera
Digital Marketing
Full time
Remote
We are seeking a highly motivated and skilled Digital Marketing Specialist to join our team. The ideal candidate will have a strong background in sales and marketing, excellent customer service skills, accounting knowledge, and expertise in consulting services.
Responsibilities:
- Develop and implement digital marketing strategies to drive online visibility, traffic, and conversion
- Manage social media channels and create engaging content to attract target audience
- Analyze campaign performance and provide recommendations for optimization
- Collaborate with cross-functional teams to ensure alignment of marketing initiatives
- Provide consultative guidance to internal stakeholders on best practices for digital marketing
Required Skills:
- Demonstrated experience in sales and marketing
- Strong understanding of customer service principles
- Knowledge of accounting principles preferred
- Ability to provide consulting services to guide strategic decision-making
- Excellent communication and interpersonal skills
- Proficiency in digital marketing tools and platforms
If you are passionate about digital marketing, thrive in a dynamic environment, and possess the required skills, we encourage you to apply for this exciting opportunity.
Responsibilities:
- Develop and implement digital marketing strategies to drive online visibility, traffic, and conversion
- Manage social media channels and create engaging content to attract target audience
- Analyze campaign performance and provide recommendations for optimization
- Collaborate with cross-functional teams to ensure alignment of marketing initiatives
- Provide consultative guidance to internal stakeholders on best practices for digital marketing
Required Skills:
- Demonstrated experience in sales and marketing
- Strong understanding of customer service principles
- Knowledge of accounting principles preferred
- Ability to provide consulting services to guide strategic decision-making
- Excellent communication and interpersonal skills
- Proficiency in digital marketing tools and platforms
If you are passionate about digital marketing, thrive in a dynamic environment, and possess the required skills, we encourage you to apply for this exciting opportunity.
Nick Franklin
SMM manager (for Lending Defi)
Full time
Remote
Hi, I am Nick and decided to launch new lending Defi, we are looking for an experienced SMM manager.
Requirements:
-very good at English
-good at marketing using social media
-customer service in telegram and discord
-3+ years experience
-able to have phone call and video call
My TG: https://t.me/NickLFranklin
Requirements:
-very good at English
-good at marketing using social media
-customer service in telegram and discord
-3+ years experience
-able to have phone call and video call
My TG: https://t.me/NickLFranklin
Payment in Crypto