Payments Officer
SwissBorg is focused on redefining wealth through various investment experiences for its rapidly growing community. With over 790,000 verified users and $1.4 billion in assets held, SwissBorg offers a platform for buying cryptocurrencies, earning yield, diversifying portfolios, and accessing exclusive investment opportunities.
The company is seeking a dedicated individual to ensure a seamless user experience for depositing and withdrawing funds. The role involves managing payment-related tasks efficiently, accurately, and promptly.
Responsibilities:
- Become an expert in payment-related activities.
- Process manual transactions in adherence to regulatory standards and internal procedures.
- Supervise daily card operations and conduct transaction monitoring.
- Manage chargeback and dispute cases to achieve timely resolutions.
- Stay updated on SwissBorg's payments and services landscape.
- Propose innovative solutions for enhancing workflows and back-office operations.
- Collaborate with product teams for feedback and testing of new features.
- Ensure compliance with internal and external payment regulations.
- Collaborate with compliance to combat fraud effectively.
- Resolve payment-related issues promptly.
- Support the onboarding of new team members.
- Assist in setting and monitoring KPIs for growth and improvement.
- Contribute to special projects as required.
- Work on a rotating shift basis.
Requirements:
- Minimum of a Bachelor's Degree in a relevant field.
- Prior experience in payments processing is essential.
- At least 3 years of experience in card operations, payments, or related areas.
- Familiarity with payment networks like Mastercard, Visa, etc., is advantageous.
- Understanding of various payment systems, software, and international standards is beneficial.
- Knowledge of payment gateways, processing, and compliance requirements.
- Strong interest in digital assets and blockchain technologies.
- Previous experience in FinTech or financial services is advantageous.
- Preferably 2-4 years of experience in a high-growth startup environment.
Why Apply:
Opportunity to contribute to shaping the future of finance.
Learn from experts across finance, engineering, AI, psychology, and business.
Meritocratic system with BORG bonuses.
Flexibility in working hours.
Generous annual leave.
Provided with a MacBook and cutting-edge tech stack.
Engage with continuous learning and development opportunities.
Participate in annual company and team retreats.
SwissBorg values diversity, encouraging applications from individuals with varying backgrounds and perspectives as it fosters an inclusive and innovative culture.
Prior knowledge regarding the SwissBorg product is crucial for applicants - explore the application, blog, and company updates for a better understanding of the company.