People Business Partner
Status
San Francisco, USA
Full time
Office
Compensation is not specified
Role
H.R.
Description
*：
BitGo is a key provider of digital asset solutions, specializing in custody, wallets, staking, trading, financing, and settlement services with a focus on ensuring secure navigation in the digital asset landscape. With a global presence and numerous Trust companies, BitGo caters to thousands of institutions, including top brands, exchanges, and platforms, as well as millions of retail investors worldwide. Serving as the operational core of the digital economy, BitGo manages a significant portion of Bitcoin network transactions and stands as the largest independent digital asset custodian and staking provider globally.
We are in search of an HR Business Partner to contribute significantly to enhancing our business strategies and operational processes within People Operations and across our global organizations. In this role, you will collaborate closely with our Leadership teams on initiatives related to employee development, engagement, and policy improvements. Utilizing a data-driven approach, you will provide guidance on enhancing compensation, leveling, and performance management practices.
Responsibilities:
- Act as a strategic advisor to our leadership teams.
- Provide personalized support to management in building work relationships, boosting morale, and enhancing productivity, engagement, and retention.
- Serve as an advocate and support resource for BitGo employees.
- Collaborate with and advise leaders and managers on diverse people-related matters such as performance management & coaching, employee relations, succession planning, and organizational development.
- Offer guidance and consultation to management concerning BitGo HR policies and programs in coordination with People Ops team members and internal legal counsel when required.
- Engage with legal counsel and external consultants to ensure BitGo's compliance with various federal, state, and local labor regulations.
- Support in administering, tracking, and providing assistance for company-wide Performance Management and Engagement Survey initiatives and other programs as needed.
Skills and Experience:
- Background of 7+ years in HR or People Operations.
- Strong analytical and project management skills, including the ability to develop clear processes and a meticulous yet adaptable approach to problem-solving.
- Knowledge of international employment laws, regulations, and compliance considerations.
- Demonstrated capability to thrive in a dynamic, fast-paced environment with shifting priorities.
- Experience collaborating closely with the senior leadership team.
- Effective communicator with a friendly and approachable style, emphasizing strong customer service.
- Previous experience implementing people programs like performance coaching, employee relations, compensation review processes, HR compliance, and employee development.
- Preferred experience working in a remote, globally distributed team within a fast-paced high-growth setting.
- Enthusiasm for cryptocurrency adoption and personal involvement in crypto is advantageous.
Why Join BitGo?
Changing an industry involves vision, innovation, passion, technical expertise, deliverance, teamwork, and execution. Join our team comprising outstanding individuals who embody our corporate values of ownership, craftsmanship, and transparent communication. We are seeking innovative team members who bring fresh perspectives and problem-solving skills to be part of the force revolutionizing the financial markets.
The benefits that come with working at BitGo include:
- Competitive base salary, bonus, and stock options.
- 100% company-paid health insurance for employees, partners, and dependents.
- 4% 401k company match.
- Paid parental leave and vacation.
- Free commute and parking pass; conveniently located near Caltrain.
- Complimentary custom lunches, dinners, snacks, and suitable computer equipment and workplace furniture.
- Opportunity to work within an inspiring startup culture alongside great colleagues.
Cryptocurrencies have introduced groundbreaking changes to the financial services sector. Join our team and be able to reflect on being part of the team that reshaped investing.
Pay Transparency Notice: Depending on your level and location, the compensation range for this role averages between $150,000 - $170,000 USD in base salary. Additionally, equity, an annual performance bonus, and the mentioned benefits are included in the total package for this position.
Skills Required
BitGo
Website
www.bitgo.comCompany size
Not specified
Location
United States
Description
Not specified
Status
Sze Nexya
Discord Community Moderator (Web3/Gaming)
Full time
Remote
We are seeking experienced Discord Moderators to join the HolyVerse team as we transition into Season 2. HolyVerse is a Sci-Fi ecosystem featuring NFT planets, resource generation, and competitive racing.Responsibilities:Maintain a positive, hype atmosphere in the server.Manage support tickets and assist new members.Monitor chat to prevent FUD, spam, and scams.Collaborate with the CM and Founder for community events.Requirements:Proven experience moderating Web3 or NFT gaming servers.Deep understanding of Discord safety and bot management.Ability to work flexible 4–6 hour shifts.ADD me on discord ; strawberryloli554
Payment in Crypto
0x Vertex
Part-Time Support in Mexico | Chile | Colombia
Part time
Remote
We're seeking someone currently based in Mexico | Chile | Colombia. We have multiple openings. Details will be shared via chat. Applications should include a LinkedIn profile. It's a long-term opportunity, expected to last over a year.
David Rich
Member Service Representative
Cincinnati, USA +2
Cincinnati, USA +2
Full time
Remote
We are seeking a dedicated Member Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service and support to our valued members. This position requires someone with a strong background in customer service, sales and marketing, and administrative support.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Payment in Crypto
David Rich
Appointment Setter
California, USA +9
California, USA +9
Full time
Remote
We are currently seeking a dedicated and reliable Appointment Setter to join our team. The ideal candidate will be responsible for assisting the sales team by scheduling and confirming appointments with customers.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
Payment in Crypto
CleanSpark
Assistant Shop Manager
Rutledge, USA
Rutledge, USA
Full time
Office
Job Overview:
CleanSpark is seeking a dedicated Assistant Shop Manager to aid the Hardware Repair Manager in supervising staff and daily operations of the shop. This position involves maintaining team productivity, ensuring smooth scheduling, and providing necessary resources for technical staff. The Assistant Shop Manager plays a vital role in upholding a positive work environment in alignment with CleanSpark's objectives.
Key Duties:
Manage and oversee shop personnel, including Leads and Technicians, to guarantee adherence to corporate standards.
Play a key role in the recruitment process by conducting interviews and selecting suitable candidates for technician and lead roles.
Support staff performance through feedback, coaching, issue documentation, and escalation when needed.
Contribute to employee development and performance reviews by evaluating accomplishments, identifying areas for improvement, and designing development plans.
Supervise the onboarding and training of new employees to ensure their understanding of policies, safety regulations, and repair procedures.
Maintain consistency in adhering to Standard Operating Procedures (SOPs), workplace protocols, and safety measures.
Assist with logistics operations to ensure an adequate supply of tools, parts, and repair materials for seamless production.
Uphold a constructive work environment by addressing employee issues, boosting morale, and promoting teamwork.
Manage day-to-day personnel administrative tasks, including documentation and reporting.
Coordinate with Leads to align staff and workflow with operational targets and quality benchmarks.
Perform any additional tasks as assigned.
This position necessitates professionalism, effective communication, respect, and collaboration in a team-based and inclusive setting.
Basic Requirements:
High school diploma or GED equivalent.
2–4 years of supervisory or management experience.
Strong leadership skills, encompassing hiring, coaching, and performance evaluation.
Prior experience in managing employee relations and fostering a respectful work environment.
Proficiency in scheduling, recordkeeping, and administrative tasks.
Solid organizational skills with the ability to coordinate staffing, inventory levels, and production timelines.
Competent in managing employee concerns and performance matters with fairness and professionalism.
Excellent interpersonal and communication abilities with a focus on cross-departmental collaboration.
Proactive, reliable, and committed to fostering team morale and accountability.
Preferred Qualifications:
Associate or bachelor’s degree in business, operations, or related field.
Supervisory background in a repair, warehouse, or manufacturing environment.
Salary range: $65,000 - $75,000 per year
Please note that the role may involve tasks that require the operation of a company vehicle or travel to different job sites. Candidates must be insurable under CleanSpark's vehicle insurance policy. CleanSpark is an equal opportunity employer, providing equal employment opportunities to all individuals without regard to various characteristics protected by law.
CleanSpark is seeking a dedicated Assistant Shop Manager to aid the Hardware Repair Manager in supervising staff and daily operations of the shop. This position involves maintaining team productivity, ensuring smooth scheduling, and providing necessary resources for technical staff. The Assistant Shop Manager plays a vital role in upholding a positive work environment in alignment with CleanSpark's objectives.
Key Duties:
Manage and oversee shop personnel, including Leads and Technicians, to guarantee adherence to corporate standards.
Play a key role in the recruitment process by conducting interviews and selecting suitable candidates for technician and lead roles.
Support staff performance through feedback, coaching, issue documentation, and escalation when needed.
Contribute to employee development and performance reviews by evaluating accomplishments, identifying areas for improvement, and designing development plans.
Supervise the onboarding and training of new employees to ensure their understanding of policies, safety regulations, and repair procedures.
Maintain consistency in adhering to Standard Operating Procedures (SOPs), workplace protocols, and safety measures.
Assist with logistics operations to ensure an adequate supply of tools, parts, and repair materials for seamless production.
Uphold a constructive work environment by addressing employee issues, boosting morale, and promoting teamwork.
Manage day-to-day personnel administrative tasks, including documentation and reporting.
Coordinate with Leads to align staff and workflow with operational targets and quality benchmarks.
Perform any additional tasks as assigned.
This position necessitates professionalism, effective communication, respect, and collaboration in a team-based and inclusive setting.
Basic Requirements:
High school diploma or GED equivalent.
2–4 years of supervisory or management experience.
Strong leadership skills, encompassing hiring, coaching, and performance evaluation.
Prior experience in managing employee relations and fostering a respectful work environment.
Proficiency in scheduling, recordkeeping, and administrative tasks.
Solid organizational skills with the ability to coordinate staffing, inventory levels, and production timelines.
Competent in managing employee concerns and performance matters with fairness and professionalism.
Excellent interpersonal and communication abilities with a focus on cross-departmental collaboration.
Proactive, reliable, and committed to fostering team morale and accountability.
Preferred Qualifications:
Associate or bachelor’s degree in business, operations, or related field.
Supervisory background in a repair, warehouse, or manufacturing environment.
Salary range: $65,000 - $75,000 per year
Please note that the role may involve tasks that require the operation of a company vehicle or travel to different job sites. Candidates must be insurable under CleanSpark's vehicle insurance policy. CleanSpark is an equal opportunity employer, providing equal employment opportunities to all individuals without regard to various characteristics protected by law.