Senior Agent, Customer Service (Dutch Speaker)

Amsterdam, Netherlands
Full time
Office
Compensation is not specified
Role
Customer Success Manager
Description

At OKX, we are a leading digital asset trading platform that uses blockchain technology to provide advanced financial services to traders worldwide. With hundreds of token and futures trading pairs, we help traders optimize their strategies. Our platform has gained recognition as one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. As we believe in the potential of blockchain technology to revolutionize transactions and have a significant impact on the global economy, we constantly strive for innovative achievements to improve the customer experience.

Key Responsibilities

  • Assist the Assistant Manager/Manager/Supervisor and Overseas BJ team with delegated tasks
  • Identify areas for service and procedural improvement and provide recommendations to the Assistant Manager/Manager and Supervisor
  • Actively participate in team meetings, buzz sessions, and provide feedback and ideas to colleagues and the Assistant Manager/Manager/Supervisor
  • Escalate unresolved queries or issues to Level 2/Supervisors as advised by operations management
  • Handle inquiries and issues from global customers
  • Manage complaints and feedback related to websites, products, platforms, and services
  • Demonstrate strong people skills and the ability to navigate difficult situations while remaining calm under pressure
  • Possess a solutions mindset to find the right solution for customers and resolve issues efficiently
  • Exhibit excellent time management skills to multitask and solve customer issues while managing time effectively

Who You Are

  • Fluent in spoken and written English and Dutch
  • Strong customer service skills and a highly motivated team player
  • Knowledgeable in digital asset exchange/trading
  • Demonstrated ability to motivate others and achieve results
  • Fast typist with at least 40 words per minute
  • Basic computer knowledge, including MS Office, MS Outlook, Internet Explorer, and other applications like GA
  • Preferably, previous call center customer service-related work experience
  • Willingness to work on shift rotation
  • Holds a diploma from college or above in any major.
Skills Required
Avatar
OKX
Company size
Not specified
Location
United States
Description
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.

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