Senior Product Manager (Chatbot)
Binance, a prominent global blockchain ecosystem and cryptocurrency infrastructure provider, offers a range of financial products including the world's largest digital-asset exchange, striving to advance cryptocurrency adoption and financial freedom.
If you seek a dynamic, purposeful environment that fosters continuous learning and growth, Binance presents unparalleled opportunities for you.
Responsibilities:
- Spearhead the strategy, development, deployment, and promotion of the CS bot management platform encompassing knowledge base, chat flow, and ticket center.
- Harness big data and AI techniques to enhance the operational efficiency of CS operations through corpus training, SOP formulation, automated responses, and case analysis.
- Foster collaboration with cross-functional teams such as engineering, UI/UX design, and CS operations to accomplish product goals effectively.
- Regularly evaluate CS bot KPIs and user scenarios to uncover valuable insights for optimizing the product.
Requirements:
- Hold a Bachelor's degree or higher education.
- Demonstrate previous experience in product design specific to CS bot functionality.
- Possess effective communication skills to engage with various stakeholders.
- Exhibit proficiency in data analysis and user behavior interpretation.
- Show adept problem-solving and analytical capabilities.
Joining Binance:
- Contribute to the evolving blockchain ecosystem, with abundant career progression prospects.
- Engage with a diverse array of top-tier professionals, fostering a culture of continuous learning and personal advancement.
- Engage in stimulating, high-impact projects within a global setup that encourages international collaboration.
- Receive competitive compensation packages and benefits.
- Benefit from flexible work hours, remote-work priorities, and a relaxed work environment.
Learn more about the principles that guide the Binancians in nurturing a unified culture promoting collaboration, excellence, and advancement.
Join us today and participate in the Web3 revolution! Binance is dedicated to providing an inclusive workplace. We believe that diversity in our workforce is critical to our prosperity.
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