Workplace Operations Manager

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At Anchorage Digital, we are focused on developing a cutting-edge digital asset platform catered to institutional participation in the crypto space. Our platform offers services like custody, staking, trading, governance, settlement, and top-tier security infrastructure. We are home to Anchorage Digital Bank N.A., which is the first federally chartered crypto bank in the U.S. In addition, we cater to institutions through other offerings such as Anchorage Digital Singapore and Porto by Anchorage Digital.

Anchorage Digital has been supported by prominent institutions like Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with a Series D valuation surpassing $3 billion. Established in 2017 in San Francisco, California, our operations have expanded to offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota.

Given the evolving landscape of digital threats and the rise in sophisticated cyber attacks, our security policy mandates that all new hires must complete an in-person onboarding process without exceptions. Security is a top priority for us, emphasizing physical identity verification and secure IT setup. This move is not just about safeguarding our infrastructure from global threats but also about nurturing our unique cultural environment, known as the "Village culture," which we hold in high regard.

As a valued member of the People Experience department, you will play a pivotal role in guiding every employee through their journey at Anchorage Digital, from their initial acceptance of an offer to their future steps beyond their time at Anchorage. Your responsibilities will span from managing onboarding, offboarding, and internal mobility processes on a daily basis, handling employee casework, and coordinating immigration case logistics.

You will collaborate closely with our Infrastructure, Analytics, & AI team to contribute operational insights that can identify and test automation solutions aimed at streamlining People Experience workflows, allowing the team to dedicate more time to engaging with individuals.

Factors of Growth & Impact have been formulated to assist team members (referred to as "Villagers") in effectively assessing impact, providing feedback, and articulating the enriching learning and development opportunities within and outside the scope of the Employee Experience role.

Responsibilities:

Technical Skills:

Facilitate onboarding, offboarding, and internal mobility workflows efficiently, ensuring seamless coordination across HRIS, payroll, and benefits processes.

Possess a strong grasp of employee lifecycle operations, along with knowledge in related fields like immigration, total rewards, and data privacy regulations pertinent to a regulated setting.

Demonstrate proficiency in utilizing Employee Experience operational systems including Dayforce, Remote, Lever, and immigration platforms such as Boundless.

Implement and monitor the completion of People, Legal, and Compliance training utilizing our HRIS platform.

Collaborate with the Infrastructure, Analytics, & AI team to identify repetitive workflows for automation and contribute to testing new tools before integration.

Complexity and Impact of Work:

Define priorities and utilize problem-solving skills to manage moderately complex casework and projects.

Oversee the entire lifecycle of employee casework and immigration cases from initiation to resolution, liaising with external counsel where necessary.

Address diverse challenges across the employee lifecycle, requiring analytical thinking and sound judgment.

Identify patterns in casework and feedback to enhance the employee experience, escalating issues as needed.

Support process enhancements to minimize manual tasks and enhance data accuracy throughout the employee lifecycle.

Organizational Knowledge:

Understand the interconnections between People Experience workflows and HRIS, Total Rewards, Accounting, and People Analytics, applying this knowledge to daily planning.

Keep abreast of engagement and survey findings from the Analytics team, integrating them into daily operations.

Stay current with developments in HR systems, tools, and best practices relevant to the role to enhance effectiveness.

Contribute to recruitment efforts through referrals, participation in interviews, and recruiting initiatives.

Communication and Influence:

Communicate effectively across a spectrum of employee casework, spanning routine inquiries to process guidance.

Foster strong collaborative relationships with People Business Partners, Total Rewards, Accounting, and the Infrastructure, Analytics, & AI team to facilitate smooth handoffs.

Clearly communicate feedback trends and their implications to relevant stakeholders for necessary action.

Adjust communication style based on the audience, whether addressing an employee, People Business Partner, or technical associate.

Qualifications:

Possess 5+ years of HR or People Generalist experience, preferably with experience in a startup or high-growth environment.

Hands-on experience with HRIS platforms like Dayforce, Workday, or similar systems.

Experience collaborating with technical or data teams on process automation or workflow enhancement tools.

Strong attention to detail with the ability to manage multiple time-sensitive workflows concurrently.

Demonstrated clear communication skills, sense of accountability, and a process-oriented approach.

Preferred Qualifications:

Experience supporting a global workforce.

Experience coordinating company-wide training programs.

Affinity towards the soundtrack of Hamilton, depicting the inception of a novel financial system.

Anchorage Digital envisions a future where institutions can securely engage in the digital asset domain by leveraging our expertise in platform security, financial services, and distributed ledger technology. We are a diverse team comprising over 600 professionals united in our mission to shape the future of finance and facilitate the safe movement of value in the emerging global economy.

We are committed to fostering an inclusive and welcoming environment for all individuals, ensuring everyone feels respected, supported, and connected irrespective of background. Celebrating our differences opens the door for us to do our best work collectively.

Anchorage Digital upholds Equal Opportunity Employment, standing firm in our commitment to equal opportunities without regard to various factors like race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We assess qualified applicants regardless of criminal histories, in adherence to legal requirements.

To safeguard your privacy rights, Anchorage Digital ensures that clients trust us with their personal and financial information. Utilization of artificial intelligence (AI) tools in parts of the hiring process aids in the assessment of applications, analyzing resumes, and identifying potential inconsistencies in application materials. Noteworthy, final hiring decisions are incumbent upon human judgment.

This rewrite has the focus on summarizing and simplifying the provided job description in clearer terms, emphasizing the key responsibilities and the values upheld by Anchorage Digital.

The F&A team encompasses different roles within financial control, business performance management, procurement, digital transformation, tax, treasury, and operations. The team collaborates to optimize global finance initiatives, showing meticulous attention to detail while handling various engaging project scopes.

Responsibilities

Provide administrative and secretarial support to the Treasury team

Coordinate the introduction of new bank structures, services, and enhanced control processes

Aid in determining the optimal capital structure, conducting simulations for senior management

Manage bank accounts, oversee Bank Relationship Management, and negotiate bank facilities

Assist in cash forecasting and global cash management, including short-term funding strategies and foreign exchange transactions

Contribute to designing automated systems and processes to support Fiat and digital assets operations

Help with liquidity forecasts and continuously monitor liquidity levels

Collaborate with product and finance teams to enhance funding, FX, and digital assets positions

Integrate risk and control processes into daily duties to proactively monitor and mitigate risk, escalating issues as needed

Requirements

Bachelor's degree in finance, accounting, business, or a related field

1 to 2 years of Treasury experience is advantageous; fresh graduates are welcome

Proficiency in V-Lookup, Tableau, SQL, or similar tools

Advanced Excel skills

Fluent in English and Chinese

Strong analytical and problem-solving skills, self-motivated, and able to work under pressure

Exceptional attention to detail, adept at identifying and resolving issues in complex scenarios

Familiarity with digital assets is beneficial

Empowered to innovate and think creatively within a talented, ambitious, and supportive team. Our proactive working environment encourages employees to find innovative solutions and supports personal and professional growth.

Enjoy a collaborative work culture where colleagues support each other in achieving the common goal of expanding cryptocurrency adoption. Benefit from work flexibility options with flexi-hours and hybrid or remote work setups.

Access career development opportunities through our internal mobility program, providing employees with a diverse range of possibilities. Additionally, receive a range of work perks, including the issuance of a crypto.com visa card upon joining.

Benefits

Competitive salary

Generous annual leave entitlement, including birthday and work anniversary leave

Work flexibility options with flexi-hours and hybrid or remote work setups

Career growth possibilities through the internal mobility program

Work perks include a crypto.com visa card upon joining

Founded in 2016, Crypto.com is a dynamic cryptocurrency platform serving millions of customers worldwide. The company is dedicated to promoting cryptocurrency adoption through innovative solutions, emphasizing security, privacy, and compliance. Join our diverse and inclusive team where individuals from various backgrounds and skills collaborate to create a fairer digital ecosystem and drive global cryptocurrency adoption.

The Finance and Accounting (F&A) team is a diverse group responsible for functions such as Financial Control, Procurement, Digital Transformation, Tax, Treasury, and Operations. Collectively, the team works towards optimizing global finance initiatives with a focus on detail-oriented multitasking across various engaging project scopes.

Responsibilities

Provide secretarial and administrative support to the Treasury team.

Coordinate the implementation of new bank structures, services, and controls processes.

Assist in optimizing capital structure and provide simulations to senior management.

Manage bank accounts, oversee Bank Relationship Management, and negotiate bank facilities.

Aid in cash forecasting and global cash management, including short-term funding strategies and foreign exchange execution.

Help in developing automated systems and processes for fiat and digital assets.

Support liquidity forecasts and monitor liquidity continually.

Collaborate closely with product and finance teams to streamline funding, FX, and digital assets positions.

Integrate risk and control processes into daily tasks for effective risk monitoring and mitigation.

Requirements

Bachelor's degree in finance, accounting, business, or related field.

1 to 2 years of Treasury experience preferred; fresh graduates welcome.

Proficiency in V-Lookup, Tableau, SQL (or equivalent), and strong Excel skills.

Fluency in English & Chinese.

Excellent analytical and problem-solving skills with the ability to work under pressure.

Strong work ethic and thrive in a fast-paced environment.

Exceptional attention to detail, adept at identifying issues and proposing solutions.

Familiarity with digital assets is advantageous.

Life @ Crypto.com

Empowered to think creatively with opportunities to work in a proactive and transformational environment. Supportive and talented team fostering growth and development. Cultivate new skill sets for personal and professional enhancement. Strong work culture focused on collaboration and support for one another. Encouraged knowledge sharing to achieve the goal of widespread cryptocurrency adoption.

Benefits

Competitive salary.

Generous annual leave entitlement for birthday and work anniversary.

Flexibility in work hours and hybrid or remote setup.

Internal mobility program for career advancement.

Work perks include a Crypto.com visa card upon joining.

About Crypto.com: Founded in 2016, Crypto.com serves a large customer base and is a rapidly growing global cryptocurrency platform. Their vision is to promote Cryptocurrency in Every Wallet™, emphasizing security, privacy, and compliance. Committed to advancing cryptocurrency adoption through innovation and empowering future creators, builders, and entrepreneurs for a more equitable digital ecosystem.

Cryptocurrency.com upholds equal opportunities, values diversity, and inclusion, welcoming candidates with diverse backgrounds, perspectives, and skills. All personal data provided will be used for recruitment purposes only. Only shortlisted candidates will be contacted.

Job Overview:

The position of Assistant Shop Manager involves assisting the Hardware Repair Manager in overseeing daily shop operations and managing personnel. This role is concentrated on supervising staff, maintaining schedules, and ensuring the success of technicians by providing necessary resources. The Assistant Shop Manager plays a vital role in fostering a positive and efficient work environment that aligns with CleanSpark's objectives and policies.

Key Responsibilities

Supervise and manage shop staff, including Leads and Technicians, to ensure compliance with company standards.

Play a key role in the hiring process for technician and lead roles, which involves interviewing, evaluating, and selecting suitable candidates.

Handle disciplinary procedures by documenting issues, giving feedback, and escalating concerns to senior management when required.

Monitor employee performance, conduct evaluations, identify areas for improvement, and recommend development plans.

Oversee the onboarding and training of new employees to ensure they understand policies, safety practices, and repair procedures.

Maintain consistent adherence to SOPs, workplace regulations, and safety/ESD protocols.

Support logistics operations and ensure the availability of tools, parts, and repair materials required to meet production demands.

Cultivate a positive work environment by addressing employee issues, encouraging teamwork, and boosting morale.

Responsible for day-to-day personnel administration tasks, such as documentation, attendance tracking, and reporting.

Collaborate with Leads to align staffing and workflow with operational objectives and quality standards.

Perform any additional tasks as assigned.

This role necessitates professionalism, sound judgment, respect, excellent communication skills, attention to detail, and the ability to work effectively in a collaborative and inclusive team environment.

Required Qualifications

High school diploma or GED required; an associate or bachelor’s degree in business administration, management, or related fields is preferred.

Two to four years of supervisory or managerial experience, preferably in repair, warehouse, manufacturing, or similar operational settings.

Proven experience in people management, including hiring, coaching, performance management, employee development, and corrective action.

Strong organizational skills with expertise in scheduling, documentation, recordkeeping, and workforce coordination.

Ability to manage staffing, logistics, and workflow effectively in a fast-paced environment.

Excellent written and verbal communication skills with a knack for collaboration across various departments and organizational levels.

Capacity to lift and carry up to 75 pounds with or without reasonable accommodation.

Reliable transportation and flexibility to travel to other company facilities or off-site locations as required by business needs.

The annual salary for this role falls between $65,000 and $75,000, dependent on experience and qualifications. This position may involve tasks that require the operation of a company vehicle or travel between job sites. Candidates must be insurable under CleanSpark's vehicle insurance policy.

CleanSpark is an Equal Opportunity Employer, providing equal employment opportunities and prohibiting all forms of discrimination and harassment without regard to various factors as per federal, state, or local laws. This policy applies to all aspects of employment with CleanSpark, including recruitment, hiring, promotion, termination, and training.

Company Overview:

B2C2 is leading the way in the digital asset realm, establishing itself as a trailblazer in the future ecosystem. With a focus on unlocking institutional access to cryptocurrency through reliable liquidity provision, the firm leverages crypto-native technology and incessant product evolution to cater to a global array of institutions. Established in 2015 and acquired by the Japanese financial group, SBI, in 2020, B2C2 operates as an independent entity. Headquartered in the UK, with additional offices in the US and Japan, B2C2 OTC Ltd. is authorized and regulated by the UK’s Financial Conduct Authority.

Role Overview:

The position of Senior Associate, HR Operations, plays a crucial role in initiating and managing the implementation of our new HR Information System (HRIS) and Applicant Tracking System (ATS). This role works closely with the Global Head of HR to ensure smooth HR operations, encompassing policy rollouts, payroll management, and benefits oversight. This opportunity is ideal for individuals well-versed in HR operations and systems, and who thrive in dynamic, rapidly evolving environments.

This position is a 12-month fixed-term contract, located in our London office, with the option for partial remote work.

Primary Responsibilities:

Assist in setting up and configuring the new HRIS system, HiBob.

Support the expansion of HR policies globally.

Operationalize and document fundamental HR processes, such as performance evaluations, compensation and promotion management, and handling work visas.

Establish an HR dashboard and collaborate on KPIs and KRIs reporting for the HR department.

Key Duties:

HRIS & ATS Implementation & Maintenance

Aid in configuring, implementing, and enhancing the organization’s new HR Information System (HRIS) and Applicant Tracking System (ATS).

Ensure data integrity, manage system updates, and address issues in coordination with vendors and internal stakeholders.

Generate HR reports and dashboards to facilitate decision-making.

Act as the primary administrator and contact point for system-related queries and enhancements.

HR Operations

Assist in formulating and introducing HR policies across international locations, ensuring alignment with local regulations.

Update and manage HR documentation, including employee handbooks, contracts, and compliance policies.

Support payroll feed operationalization for timely and accurate data flow between HR systems, payroll providers, and the Finance team.

Take charge of benefits administration, encompassing enrollments, renewals, and vendor liaison.

Employee Lifecycle & Administration

Collaborate with HR colleagues to facilitate smooth onboarding and offboarding procedures, inclusive of documentation, system setups, and compliance verifications.

Support HR processes related to performance management, promotions, and internal mobility.

Serve as a point of contact for HR operational inquiries from employees and managers.

Qualifications:

Possess 3-5 years of HR operations experience, preferably in a fast-paced, global setting.

Hands-on experience with HRIS and ATS implementation, configuration, and maintenance (experience with HiBob required, Greenhouse preferred).

Robust comprehension of HR processes, payroll feeds, and benefits administration.

Strong analytical skills, with the ability to generate HR reports and insights.

Detail-oriented with exceptional organizational abilities.

Capable of managing multiple tasks and stakeholders in a high-paced environment.

Proficiency in Excel/Google Sheets and HR reporting tools.

Preferred Credentials:

Prior experience in formulating and implementing HR policies in a multi-jurisdictional context.

Background in the fintech or tech sector.

Project management expertise.

Knowledge of global HR compliance and employment laws.

Familiarity with working alongside third-party payroll and benefits providers.

Benefits:

Transparent company culture that embodies ambition, innovation, and teamwork, promoting honesty and integrity.

Biannual discretionary bonus awards.

Benefits package, including Private Medical Insurance, Group Personal Pension with Royal London, and Group Income Protection.

Regular events and activities for team bonding and relaxation.