Workplace Operations Manager

Founded in 2014, Ledger is a global platform dedicated to making the world of digital assets accessible and secure. With offices across multiple countries, Ledger has a team of over 700 professionals working to enable individuals and companies to securely manage crypto assets through a range of innovative products and services.

At Ledger, we stand by our core values: Pragmatism, Audacity, Commitment, Trust, and Transparency, which drive our mission to create an inclusive and effective digital asset management environment.

Key Responsibilities:

• As a Workplace Operations Manager, your primary role is to oversee non-technical building services within Ledger's headquarters and coordinate operations across global offices. You will focus on operational excellence, effective budget management, and providing a high-quality workplace environment that aligns with Ledger's strategic goals.

Responsibilities include:

Soft Services Management:

• Improve and supervise service provider performance for various non-technical services.
• Develop strategies to enhance food offerings and workplace satisfaction.
• Monitor vendor contracts for quality and cost-efficiency.

Space Planning and Optimization:

• Conduct proactive space planning and zoning to optimize workspace utilization.
• Collaborate with teams to align spatial setups with business objectives.
• Support workplace changes and ensure smooth functionality.

Cross-Functional Collaboration:

• Partner with engagement teams for successful internal and external events.
• Coordinate with stakeholders to deliver integrated workplace experiences.
• Address workplace-related inquiries and escalate service challenges as needed.

International Coordination:

• Oversee workplace operations across global offices to ensure consistent service delivery.
• Facilitate communication and best practice sharing among regional workplace teams.

Strategic Oversight and Proactivity:

• Anticipate future workplace needs and propose solutions to meet evolving demands.
• Initiate and manage service improvement projects aligned with company culture.
• Stay informed about workplace trends to enhance employee experience design.

Budget and Compliance Management:

• Manage budgets for soft services while maintaining service quality within financial constraints.
• Ensure workplace services comply with safety, hygiene, and regulatory standards.

Requirements:

• Bachelor's degree in business administration, hospitality management, or related field.
• 5+ years of experience in workplace operations management with a focus on soft services.
• Strong interpersonal skills and ability to build relationships across functions and with vendors.
• Proficiency in space planning, workplace zoning, and service portfolio management.
• Organizational skills with a proactive and problem-solving mindset.
• Familiarity with workplace technology and finance tools.
• Excellent English proficiency and ability to manage multiple priorities effectively.

Perks:

• Stock options for all employees to share in the company's success.
• Hybrid work policy for flexibility.
• Annual company outing and frequent social events.
• Comprehensive health insurance coverage.
• Personal development, coaching, and fitness initiatives.
• Generous paid leave and additional rest days.
• Access to high-performance office equipment.
• Transportation reimbursement and employee discounts on products.