Dispute Analyst P2P

Status
Accra, Ghana
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Responsibilities

  • Act as the primary point of contact for the P2P market, resolving customer disputes in a professional manner
  • Conduct investigations into trading activities and implement appropriate measures to maintain marketplace security and prevent fraudulent behavior
  • Establish a culture and operational processes that align with business objectives in terms of customer service
  • Utilize Customer Insight and Root Cause Analytics to identify areas for product enhancements and share recommendations with stakeholders and team members
  • Represent the customer's perspective throughout the organization
  • Provide feedback through personalized development plans, coaching sessions, and opportunities for growth
  • Conduct ongoing customer and complainant surveys to capture real-time feedback on customer experience across all business areas
  • Ensure that insights from complaints are effectively communicated internally and externally, as needed

Requirements

  • Previous experience of at least 1 year in customer-facing roles or as a customer service representative
  • Proficiency in utilizing IT tools for business purposes and addressing technical queries from customers
  • Strong written communication skills and active listening ability
  • Effective multitasking, prioritization, and time management skills
  • Knowledge of blockchain, cryptocurrency, and P2P payments is advantageous
  • Fluency in English is required, and multilingual capabilities are beneficial
  • Flexible to work weekends, irregular hours, including night shifts as needed
  • Preference will be given to candidates who are active users of Binance P2P platform

Why Binance

  • Play a crucial role in shaping the future within the top blockchain ecosystem globally
  • Collaborate with a diverse and skilled global workforce in an inclusive organizational setup
  • Engage in dynamic and rapid projects with autonomy in an innovative setting
  • Thrive in a performance-driven environment with avenues for professional advancement and ongoing learning
  • Competitive compensation and comprehensive company benefits package
  • Possibility for remote work based on the operational requirements of the team

Binance is committed to fostering diversity in the workplace, recognizing its importance for organizational success.

By submitting your application, you indicate that you have reviewed and accepted our Candidate Privacy Notice.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

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