HR Operations Manager
London, UK
Full time
Hybrid
Compensation is not specified
Role
Operations Manager
Description
About Wintermute
Wintermute is a technology unicorn renowned for its prominence in the digital asset markets worldwide. It stands as the primary crypto-native algorithmic trading entity offering liquidity across a spectrum of major exchanges and trading platforms. With an expansive OTC desk that encompasses spot and derivatives products, Wintermute caters to over 2,000 counterparties comprising both crypto natives and traditional financial institutions. Embracing the blockchain ecosystem, Wintermute actively contributes through its participation in DeFi, investments arm, partnerships, and incubations.
Founded in 2017 by leaders in the trading industry, Wintermute has adeptly navigated various cycles in the crypto industry. Standing as a cultural epitome, Wintermute amalgamates the technology standards of high-frequency trading firms in traditional markets with the forward-thinking and entrepreneurial spirit of technology startups.
Working at Wintermute
We are in search of an HR Operations Manager to take on a pivotal role in overseeing the seamless execution of HR processes essential for supporting the company's growth trajectory. This position demands a hands-on approach in optimizing core HR operations, implementing best practices, and instigating continuous improvements to enhance the efficiency and effectiveness of the HR function. At Wintermute, we thrive in a high-performance, dynamic setting that magnetizes intelligent, ambitious individuals enthusiastic about technology, innovation, and challenging conventions while propelling the company's performance.
Responsibilities:
- Manage HR operations throughout the employee lifecycle, including onboarding, induction, training, and internal transitions.
- Execute end-to-end HR processes encompassing employee record maintenance, HRIS and ATS management, and ensuring compliance with local regulations and GDPR.
- Handle the drafting of employment contracts, addendums, and termination documentation as necessary.
- Supervise visa applications and relocation endeavors by coordinating with new hires and pertinent visa issuers.
- Support payroll functions by ensuring accurate collection and submission of HR data.
- Sustain HR systems to ensure operational efficiency and alignment with business requirements, leveraging new features as they are integrated.
- Conduct HR analytics, derive actionable insights, offer necessary reporting to the management team, and facilitate the establishment of processes for routine data output reports.
- Collaborate with HR, Compliance, and Talent teams to address employee inquiries effectively.
- Assist in various strategic projects alongside the broader HR and Talent teams as required.
Requirements:
- Possess a degree (BSc/MSc) from an accredited institution.
- Hold 3-5 years of experience overseeing integral aspects of the HR function in a high-performing organization like a trading firm, rapidly evolving technology company, consultancy firm, or equivalent.
- Alternatively, demonstrate 3-5 years of experience in a non-HR function (e.g., consulting, strategy & operations) with a keen interest in transitioning to a people-centric role.
- Proficiency in Excel, data sets, and technology tools like HR systems.
- Passion for Wintermute’s values, business ethos, and fostering high-performance environments.
- Exhibit an ownership mentality, willingness to take initiative for enhancements, and effectively execute operational tasks.
- Excellent communication skills, clarity, empathy, and ability to engage with diverse individuals while maintaining composure even in high-pressure scenarios.
- Proven capability to grasp the broader picture, discern commercial strategies, quickly adapt to new functional domains, and embrace a cross-functional perspective.
Join our dynamic team and benefit from:
- Engaging role at a pioneering global trading firm.
- Stimulating projects entailing accelerated responsibilities and ownership compared to conventional finance settings.
- Vibrant workplace culture with team gatherings, holiday festivities, gaming events, company-wide excursions, including the annual Wintermute weekend retreat.
- Contemporary office space in central London adorned with amenities like table tennis, foosball, customized desk configurations, a cozy team breakout zone equipped with games, and complimentary refreshments.
- Exceptional company culture characterized by informality, absence of hierarchy, ambition, professionalism with a startup essence, collaboration, and entrepreneurial spirit.
- Performance-oriented compensation structure with significant earning potential in addition to standard benefits like pension and private health insurance.
Note:
- While remote candidates cannot be accommodated, substantial flexibility is provided for work-from-home arrangements and working hours.
- We extend support for UK work permits and facilitate relocation processes.
Skills Required
Wintermute
Website
www.wintermute.comCompany size
Not specified
Location
United States
Description
Not specified
David Rich
Member Service Representative
Cincinnati, USA +2
Cincinnati, USA +2
Full time
Remote
We are seeking a dedicated Member Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service and support to our valued members. This position requires someone with a strong background in customer service, sales and marketing, and administrative support.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Payment in Crypto
David Rich
Appointment Setter
California, USA +9
California, USA +9
Full time
Remote
We are currently seeking a dedicated and reliable Appointment Setter to join our team. The ideal candidate will be responsible for assisting the sales team by scheduling and confirming appointments with customers.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
Payment in Crypto
Nahclimited
People & Culture Manager
Hong Kong
Hong Kong
Full time
Office
Overview
Our customer, a forward-thinking AI technology firm developing state-of-the-art products, is in search of a People Operations Professional to support their rapid expansion across operations in Hong Kong and the US. This dynamic role is ideal for a detail-oriented individual with a passion for operational excellence and a strategic mindset in building processes from the ground up.
Responsibilities
Develop comprehensive guides and resources including step-by-step procedures and quick reference materials to facilitate smooth navigation of processes.
Manage and enhance routine HR activities such as performance evaluations, team feedback collection, advancement processes, and benefits administration.
Supervise all aspects of the employee lifecycle, from onboarding new hires and role changes to handling departures and compliance obligations.
Assist employees and managers with inquiries by creating tools for self-help and drive projects aimed at streamlining workflows in preparation for growth.
Ensure efficient functioning of HR platforms (e.g., Lattice and Notion) to maintain updated, easily accessible, and accurately synced information.
Collaborate with Legal, Finance, Recruitment, and HR teams to facilitate various processes like onboarding new employees, managing compensation, handling contract modifications, and expanding into new markets.
Requirements
Bachelor's degree combined with a minimum of 6 years in people management or HR functions, with a preference for experience in fast-growing startup environments.
Proven track record of establishing and enhancing operational workflows that are scalable and adaptable to organizational growth.
Competence in independently managing employee lifecycle programs.
Proficiency in creating clear guides and resources to simplify complex processes for better comprehension and navigation.
Possess a supportive and problem-solving approach in addressing employee queries.
Demonstrated ability to coordinate multiple projects concurrently and refine programs with minimal supervision.
Familiarity with utilization of tools like Slack, Lattice, and Notion would be advantageous.
Proficiency in Cantonese and English languages.
CertiK
Office Administrator
New York, USA
New York, USA
Full time
Hybrid
About the Company
CertiK is a prominent blockchain security auditor specializing in providing an extensive range of tools to enhance industry-wide security operations. With a successful track record of collaborating with over 4,900 Enterprise clients and safeguarding digital assets worth $557 billion, CertiK has identified over 18,000 vulnerabilities in blockchain code. The company boasts a prestigious client portfolio that includes renowned projects like OKX, Tether, Ripple, and Pancakeswap, in addition to backing from reputable investors such as Tiger Global, Coatue Management, Shunwei Capital, and Hillhouse Capital, as well as leading industry players like Coinbase Ventures and Binance.
Responsibilities
Office Administration:
Oversee general office operations and manage supplies.
Provide ad-hoc administrative support as required.
Assist with organizing in-house events, including setup and post-event activities.
HR Support:
Support company events and activities.
Manage swag and inventory efficiently.
Coordinate with vendors and service providers when needed.
IT Support:
Collaborate with IT to handle basic tech-related logistics such as shipping and receiving devices.
Offer general administrative support, acting as the first point of contact for a help desk.
Requirements
Previous experience (1–3 years) in office administration, operations, or a similar capacity.
Geographically located in Midtown Manhattan near Bryant Park to provide on-site support.
Exceptional organizational skills, proactive nature, and attention to detail. Ability to manage multiple tasks effectively.
Strong communication skills in English; proficiency in Mandarin is advantageous.
Hands-on approach with a proactive attitude towards problem-solving.
Tech-savvy with a basic understanding of tools like Google Workspace, Slack, and spreadsheets.
Compensation: $60,000 - $100,000 annually
Applications for this position at CertiK are accepted on an ongoing basis.
CertiK provides comprehensive benefits to all full-time employees, including medical, vision, and dental insurance, a 401(k) plan with company matching, life and accidental death and dismemberment insurance, HSA and FSA options, and flexible paid time off. A variable commission program for business development sales roles is also available.
Equal employment opportunities are offered by CertiK, refraining from discrimination based on various factors including age, race, religion, gender, disability, and more. The company considers qualified applicants with criminal histories in compliance with relevant regulations governing hiring practices.
Diversity is actively supported and encouraged across all teams and aspects of the company at CertiK.
AI tools may be utilized in parts of the hiring process to enhance efficiency; however, all final employment decisions are made by humans. For more details regarding data processing, feel free to reach out for additional information.
CertiK is a prominent blockchain security auditor specializing in providing an extensive range of tools to enhance industry-wide security operations. With a successful track record of collaborating with over 4,900 Enterprise clients and safeguarding digital assets worth $557 billion, CertiK has identified over 18,000 vulnerabilities in blockchain code. The company boasts a prestigious client portfolio that includes renowned projects like OKX, Tether, Ripple, and Pancakeswap, in addition to backing from reputable investors such as Tiger Global, Coatue Management, Shunwei Capital, and Hillhouse Capital, as well as leading industry players like Coinbase Ventures and Binance.
Responsibilities
Office Administration:
Oversee general office operations and manage supplies.
Provide ad-hoc administrative support as required.
Assist with organizing in-house events, including setup and post-event activities.
HR Support:
Support company events and activities.
Manage swag and inventory efficiently.
Coordinate with vendors and service providers when needed.
IT Support:
Collaborate with IT to handle basic tech-related logistics such as shipping and receiving devices.
Offer general administrative support, acting as the first point of contact for a help desk.
Requirements
Previous experience (1–3 years) in office administration, operations, or a similar capacity.
Geographically located in Midtown Manhattan near Bryant Park to provide on-site support.
Exceptional organizational skills, proactive nature, and attention to detail. Ability to manage multiple tasks effectively.
Strong communication skills in English; proficiency in Mandarin is advantageous.
Hands-on approach with a proactive attitude towards problem-solving.
Tech-savvy with a basic understanding of tools like Google Workspace, Slack, and spreadsheets.
Compensation: $60,000 - $100,000 annually
Applications for this position at CertiK are accepted on an ongoing basis.
CertiK provides comprehensive benefits to all full-time employees, including medical, vision, and dental insurance, a 401(k) plan with company matching, life and accidental death and dismemberment insurance, HSA and FSA options, and flexible paid time off. A variable commission program for business development sales roles is also available.
Equal employment opportunities are offered by CertiK, refraining from discrimination based on various factors including age, race, religion, gender, disability, and more. The company considers qualified applicants with criminal histories in compliance with relevant regulations governing hiring practices.
Diversity is actively supported and encouraged across all teams and aspects of the company at CertiK.
AI tools may be utilized in parts of the hiring process to enhance efficiency; however, all final employment decisions are made by humans. For more details regarding data processing, feel free to reach out for additional information.
Nahclimited
Senior Talent Acquisition Specialist
Hong Kong
Hong Kong
Full time
Office
Overview
Our client is a forward-thinking AI technology company shaping the future with innovative products. To support their rapid expansion in HK and US, they are in search of a seasoned Senior Talent Acquisition Specialist. In this role, you will play a crucial part in driving growth and establishing top-tier teams. Collaborating closely with leadership, you will lead strategic hiring efforts, oversee end-to-end recruitment processes, and enhance the employer brand while cultivating strong talent pools across various departments.
What You Will Do
Manage full-cycle recruitments for a range of positions, including software engineering, hardware engineering, design, and operations, from sourcing to offer acceptance.
Work closely with hiring managers and leadership to provide insights on market trends, talent profiles, and recruitment strategies. Conduct talent market research for informed hiring decisions and benchmarking compensation.
Build and maintain robust talent pipelines for all business functions, including specialized and emerging roles, utilizing platforms like LinkedIn, social media, employee referrals, recruitment events, and industry connections.
Oversee intern and graduate recruitment programs, coordinating campus initiatives and nurturing partnerships with universities and student groups to fortify the early talent pipeline.
Enhance recruitment processes and tools, optimize onboarding logistics, and act as a brand ambassador at events to boost candidate engagement and elevate the employer's image.
What You Will Need
Bachelor's degree and a minimum of 5 years of recruiting experience.
Preferred experience in technology, entertainment, or consumer electronics industries.
Proven negotiation skills, adept at managing processes to guide candidates through successful offer closures.
Proficient in ATS platforms such as Greenhouse, with exceptional communication and presentation skills to engage effectively with stakeholders at all levels.
Passion for delivering outstanding candidate experiences at every stage of the recruitment journey.
Our client is a forward-thinking AI technology company shaping the future with innovative products. To support their rapid expansion in HK and US, they are in search of a seasoned Senior Talent Acquisition Specialist. In this role, you will play a crucial part in driving growth and establishing top-tier teams. Collaborating closely with leadership, you will lead strategic hiring efforts, oversee end-to-end recruitment processes, and enhance the employer brand while cultivating strong talent pools across various departments.
What You Will Do
Manage full-cycle recruitments for a range of positions, including software engineering, hardware engineering, design, and operations, from sourcing to offer acceptance.
Work closely with hiring managers and leadership to provide insights on market trends, talent profiles, and recruitment strategies. Conduct talent market research for informed hiring decisions and benchmarking compensation.
Build and maintain robust talent pipelines for all business functions, including specialized and emerging roles, utilizing platforms like LinkedIn, social media, employee referrals, recruitment events, and industry connections.
Oversee intern and graduate recruitment programs, coordinating campus initiatives and nurturing partnerships with universities and student groups to fortify the early talent pipeline.
Enhance recruitment processes and tools, optimize onboarding logistics, and act as a brand ambassador at events to boost candidate engagement and elevate the employer's image.
What You Will Need
Bachelor's degree and a minimum of 5 years of recruiting experience.
Preferred experience in technology, entertainment, or consumer electronics industries.
Proven negotiation skills, adept at managing processes to guide candidates through successful offer closures.
Proficient in ATS platforms such as Greenhouse, with exceptional communication and presentation skills to engage effectively with stakeholders at all levels.
Passion for delivering outstanding candidate experiences at every stage of the recruitment journey.