Manager, Tools & Technology (Mandarin Speaker)

Kuala Lumpur, Malaysia +1
Full time
Office
Compensation is not specified
Role
Operations Manager
Description

About OKX:

OKX is a prominent digital asset trading platform that utilizes blockchain technology to offer advanced financial services to traders worldwide. With hundreds of token & futures trading pairs, OKX aids traders in optimizing their strategies. Recognized as one of the leading digital asset trading platforms by trading volume, OKX serves millions of users across 100+ countries. OKX derivatives stands out globally with a daily trading volume of approximately $10 billion, setting the golden standard in the industry. Embracing blockchain technology, we envision eliminating transaction barriers, enhancing transaction efficiency, and catalyzing a significant impact on the global economy. At OKX, we are committed to making groundbreaking advancements that reshape the world and continuously enhance customer experiences.

Responsibilities:

  • Assess customer service business scenarios and pain points to design and manage various customer service systems like AI reception, online workbench, call workbench, ticketing system, knowledge base, BI, among others.
  • Develop product requirement documents for customer service systems based on business scenarios, ensuring timely implementation and quality.
  • Collaborate with production and R&D departments to enhance user research processes and upgrade product experiences.
  • Optimize and iterate customer service system functionalities for increased productivity, efficiency, and cost savings.

Qualifications:

  1. Hold a Bachelor's degree or higher with over two years of internet or online product industry experience to independently plan, design, and analyze call center customer service system-related products.
  2. Minimum of 2 years of experience in customer service or technical support; experience in a customer service center is desirable.
  3. Demonstrate strong business acumen, product analysis, and data analysis skills, with familiarity in user research being a plus.
  4. Proficient in spoken and written English and Mandarin, essential for engaging with Mandarin-speaking counterparts in China or Hong Kong.
  5. Proficiency in customer service tools management such as phone systems, email systems, and online chat tools is desired.
  6. Willingness to work at Tun Razak Exchange, within walking distance of MRT TRX.

Benefits & Perks:

  • Competitive compensation package including Basic Salary and Annual Increment.
  • Meal allowance up to RM 500 per month.
  • Unlimited transport allowance (Terms and Conditions apply).
  • Monthly team-building activities.
  • RM 2,500 training & wellness benefits annually.
  • Yearly bonus and insurance coverage for employees and dependents.
  • Convenient workplace location (5-minute walk from MRT TRX).
  • Opportunities for growth and promotion through skill development programs, mentoring, and training.
  • Employee engagement, recognition, and appreciation initiatives.
  • Multinational work environment providing exposure to diverse backgrounds, cultures, and nations.

#LI-Onsite #LI-JC3

Skills Required
Avatar
OKX
Company size
Not specified
Location
United States
Description
Not specified

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