Senior Technical Customer Support Representative (376)
Brazil
Full time
Remote
Compensation is not specified
Role
Customer service
Description
Are you seeking to advance your international career? Look no further!
Our company, a GPTW-certified organization, specializes in partnering with American software product companies to expand their development capabilities by leveraging elite Brazilian talent. Our uniquely tailored approach combines staff augmentation and employer-of-record services to optimize LATAM strategies. One of our esteemed clients operates a cutting-edge SaaS platform situated at the crossroads of cloud cost management evolution and FinOps.
This company collects and organizes billing and usage data from various cloud, SaaS, and PaaS providers in real-time according to clients' business structures. By offering customers detailed visibility and insights at various levels, it enables them to make well-informed decisions.
Looking to propel your international career while contributing to a groundbreaking enterprise? Apply now for this exceptional opportunity.
Responsibilities:
- Act as the primary technical contact for customer-reported issues related to the CloudZero product suite, encompassing integrations with AWS, GCP, Azure, MongoDB, and Datadog
- Develop expertise in cloud cost sources and the FinOps/cloud cost management domain
- Manage a structured support queue, prioritize urgent matters, uphold SLAs, and mentor colleagues on queue management practices
- Identify, document, and escalate bugs in collaboration with Product and Engineering teams
- Lead customer communications and internal coordination during major incidents to ensure timely updates and resolutions
- Collaborate with cross-functional teams to advocate for customer requirements and enhance the product experience
- Drive projects aligning with team, department, and company objectives
- Provide guidance to team members through training and hands-on support
Requirements:
Mandatory Skills:
- Proficiency in Advanced/fluent English
- 4+ years of experience in senior technical support or support engineering associated with B2B SaaS products
- Hands-on expertise supporting cloud services, especially AWS, with knowledge in GCP and Azure
- Familiarity with support tools such as browser developer tools, logs, and management tools like Datadog or New Relic
- Ability to query relational databases (e.g., SQL) for troubleshooting and analysis
- Experience troubleshooting API calls and scripts, particularly in Python
- Strong written and verbal communication skills for different audiences
- Exceptional problem-solving abilities, attention to detail, and multitasking skills
- Comfortable aligning with the US East Coast time zone
Nice to have:
- Familiarity with GCP and Azure
Perks and Benefits:
- Engage in a product-driven environment equivalent to full-time employees
- Access comprehensive back-office support including career guidance and concierge services
- Embrace a remote-first policy within a distributed team
- Receive a dedicated MacBook for work
- Opportunity for growth and networking with tech professionals through various avenues
- Enhance English communication skills through free lessons with native speakers
- Enjoy candidate referral rewards and office perks at our headquarters in Florianópolis
Process:
- Initial discussion with a Tech Recruiter
- Interview with Tech Recruiter for specific job insights
- Client process (may vary)
- Job offer.
Ready to take your career to new heights? Join our team and embark on an exciting journey towards professional excellence!
Skills Required
Ubiminds
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Tien Anh
Part-Time Support in Brazil
Part time
Remote
We're seeking someone currently based in Brazil to assist with occasional support tasks. This is a part-time role with light responsibilities—ranging from 10 minutes to 6 hours per month—offering $100/month in compensation. It's a long-term opportunity, expected to last over a year.
Sally Xiao
Online Customer Support
Full time
Remote
Apply only if you can use German, Turkish, Persian, AND have CEX customer service experience!!
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Payment in Crypto
David Rich
Member Service Representative
Cincinnati, USA +2
Cincinnati, USA +2
Full time
Remote
We are seeking a dedicated Member Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service and support to our valued members. This position requires someone with a strong background in customer service, sales and marketing, and administrative support.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Payment in Crypto
Gary L
Social Media Manager (Russian-Speaking, Remote) – Luxury Dating Platform
Russia
Russia
Part time
Remote
We’re looking for a creative and reliable Russian-speaking social media manager to join our team— an exclusive luxury dating platform launching in Dubai in June 2025.
Your role will include:
Managing and growing our Instagram presence
Messaging Russian & non-Russian's (based in UAE) to invite them to the platform
Helping with content ideas, captions, reels, and engagement
Maintaining an elegant, high-end tone in all communication
🎯 Ideal for someone with:
Fluent Russian & English
Background in SMM or influencer outreach
Interest in lifestyle, luxury, and dating content
Organized, fun, and self-motivated
💰 Competitive pay + performance bonuses
📍 Remote / Flexible hours💰 Potentially live in Dubai
Apply now to help us build an exclusive dating platform. Let’s make dating glamorous again. 💎
Your role will include:
Managing and growing our Instagram presence
Messaging Russian & non-Russian's (based in UAE) to invite them to the platform
Helping with content ideas, captions, reels, and engagement
Maintaining an elegant, high-end tone in all communication
🎯 Ideal for someone with:
Fluent Russian & English
Background in SMM or influencer outreach
Interest in lifestyle, luxury, and dating content
Organized, fun, and self-motivated
💰 Competitive pay + performance bonuses
📍 Remote / Flexible hours💰 Potentially live in Dubai
Apply now to help us build an exclusive dating platform. Let’s make dating glamorous again. 💎
Sally Xiao
Online Customer Support (German, Turkish, Persian, Chinese)
Full time
Remote
Apply only if you can speak German, Turkish, Persian, Chinese, AND have CEX customer service experience!!
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, Persian, or Chinese will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, Persian, or Chinese will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.