Sr. FinOps Account Manager (387)
Do you aspire to advance in your international career and step into a new opportunity?
Our company, known for its people-centric approach, partners with American software product firms to bolster their development capabilities. We specialize in sourcing top-tier Brazilian talent to support their LATAM strategy, offering a blend of staff augmentation and employer-of-record services.
One of our esteemed clients operates a SaaS platform in the realms of cloud cost management and FinOps.
This forward-thinking company aggregates billing and usage data from a variety of cloud, SaaS, and PaaS providers to provide real-time organization tailored to the unique structures of each customer’s business. By enabling customers to access and analyze this information with great granularity, they empower them to make informed business decisions effectively.
If you are seeking to elevate your international career while contributing to an innovative enterprise, this is a rare opportunity for you.
Responsibilities
- Collaborate with customers on cost intelligence observations, facilitating discussions on cost growth factors and solutions, and providing guidance on their FinOps journey.
- Manage customer segment onboarding and implementation initiatives, incorporating ad hoc requests.
- Establish and maintain strong relationships across various customer personas, leveraging domain expertise to build credibility with diverse teams.
- Monitor performance metrics and KPIs, conducting executive business reviews periodically to communicate value effectively.
- Serve as a liaison between the customer success, product, engineering, and go-to-market teams, embodying the voice of the customer and driving collaborative initiatives.
- Introduce new products and features, advocating for business outcomes alignment with customers.
- Address complex customer issues, pre-empt negative service trends, and foster customer retention and expansion.
- Develop scalable technical solutions and operational controls to streamline processes and enhance customer experience.
- Lead success planning activities, analysis, testing, and support for internal projects and product initiatives to bolster company tools and capabilities.
- Define and uphold standards for data analysis, creating clear and concise presentations for both internal and external stakeholders.
Requirements
Mandatory Skills:
- Proficient in English with excellent written and verbal communication skills.
- Comfortable working within the 9-5 EST time zone.
- Extensive experience consulting on AWS, GCP, and/or Azure services and solutions.
- Ability to provide financial analysis and optimization recommendations for cloud services, collaborating with both technical and financial teams.
- Understanding of spend/resource reservations across various cloud platforms and familiarity with tagging strategies.
- Proficiency in data analysis with advanced Excel skills.
Nice to Have:
- FinOps Certified Practitioner or relevant certification from AWS, GCP, or Azure.
- Experience in building BI dashboards and expertise in SQL.
Perks and Benefits
As a Sr. Technical Account Manager at our company, you can expect:
- Equality in treatment like full-time employees at a product-based company.
- Comprehensive back-office support including career guidance, HR services, and concierge services.
- Enjoy a remote-first policy aligned with our distributed team ethos.
- Provided with a company-owned MacBook for work purposes.
- Access to growth opportunities and networking with tech professionals through various engagement activities.
- Enhance English communication skills with free lessons from native English speakers.
- Candidate referral bonus opportunities.
- Enjoy the flexibility to work from the vibrant Florianópolis headquarters with perks such as massages, snacks, drinks, and games.
Hiring Process
- Preliminary chat with a Tech Recruiter.
- Detailed interview with the Tech Recruiter.
- Client-specific evaluation stages.
- Job offer considerations.
